Administration Cum Receptionist , Assistant And Customer Service Oriented Nguyễn Ngọc Lan Phương | ứng viên tìm việc Chăm sóc khách hàng tại Hà Nội

Tên trường: Hanoi University Of Business & Technology

Giai đoạn: 2007 -2010

Tên khoa: Bachelor Of Business Management

Địa chỉ: Hà Nội

Ghi chú học tập: Business Manangement

Tên trường: Hanoi University Of Business & Technology

Giai đoạn: 2007 -2010

Tên khoa: Certification Of English Business

Địa chỉ: Hà Nội

Ghi chú học tập: English Business

Tên trường: Hanoi University Of Business & Technology

Giai đoạn: 2007 -2010

Tên khoa: Certification Of Applied Informatic

Địa chỉ: Hà Nội

Ghi chú học tập: Applied Informatic

Tổ chức: OCS International Facilities Services Co.,Ltd

Giai đoạn: 10/2010 -07/2012

Hình thức làm việc:

Chuyên môn: A. Administration: - Training for new comers about necessary procedures/work instruction/report form of the division. - Make name card for new comer. - Update staff information for internal use. - Prepare staff list at site. - Make vaccancy order and follow up data. - Make stationary request. - Key-in leave record ̃ follow up. - Key-in timesheet. B. Documentation Management: - Assist Section Manager to set up and maintain documentation system of soft service as the requirement of ISO system. - Proper filling of all documentation of Soft Service Section. - Prepare relevant forms/reports/documents of each Site for Section Manager or Site Supervisors. - Prepare other reports of projects as requested from Section Manager/ Operation Assistant. C. Project follow up: - Follow up Site schedule made by Section Manager. - Follow up work completion report and submit to Accounting Dept for payment. - Key-in and follow up productivity report. - Prepare quality and productivity meeting documents. D. Supporting: -Support Section Manager to make purchasing request and follow up with store keeper and purchasing officer to keep all materials requested to in deadline. - Support for translating and sending mails to customers when Section Manager is out of office. - Support Section Manager to key-in/update estimation in Masecom ̣if necessary. - Receive and record all inquiry or complaint from client sent by Sales and follow up actions by Section Manager. - Support store keeper to allocate uniform/tools to soft service staff when he takes leave. * Service Controller: - Daily update in-out stock control. - Monitor and supervise workers, cleaners. - Call customers to confirm service appointment. - Ask technicians for service reports and keep them inside folders and update the data for reports. - Prepare service cards for new customers/ old customers. - Prepare purchase and payment forms related to service activities. - Handle complaint calls and notice Service supervisor to solve the problem. - Receive call and information of customers and pass to the related department. - Follow up the service schedule and service done and missed out, chase technicians to take action. - Prepare weekly and monthly reports as required.

Tổ chức: GE Representative Office

Giai đoạn: 8/2012 -1/2013

Hình thức làm việc:

Chuyên môn: • Manage the switchboard: answering the telephone to ensure the caller reaches the appropriate person or a message is taken and delivered, greeting visitors, and in sending, receiving, filing and recording information about postal, Fax and email correspondence as back up and when requested. • Receive all visitors to the offices in a courteous manner and provide refreshments where appropriate and maintain accurate Check-in and Check-out office of the visitors. Ensure the smooth running of the reception area • Collect and deliver post and ensure that all incoming and outgoing correspondence is dispatched effectively. • Monitor stationary and office supplies (including the photocopier and fax machines) and arrange for delivery of new stock or maintenance and repair. • Liaised with GETC vendor and other vendors to support HCMC & Foreign employees to make flight and accommodation booking as well as visa arrangement in a timely manner. • Contact vendors to get quotations and negotiated to get best prices for equipment and services. • Prepare monthly payment requests and cost allocation to submit to GBS to ensure office costs are charged to correct cost centers (such as post bills, phone bills, Office supplies, stationeries etc…) • Support with on-line security report tasks as required • Co-ordinate meeting room booking and set-up for events & conference accordingly • Support with logistic arrangement for company events as required • Support with other HR admin duties as required from time to time Position and Responsibilities: * Customer Service Department: - Handling of incoming and outgoing correspondence. - Follow-up contracts, managing office supplies, setting and monitoring the schedule of colleagues. - Drafting the documents, contracts, quotation and. - Cashier… - Travelling as required by the assignment.