Chuyên Viên Xuất Nhập Khẩu, Logistics, Quản Lý Hợp Đồng Và Dự Án Le Thi Hong Nhung | ứng viên tìm việc Công nghệ thông tin tại Hà Nội

Tên trường: Foreign Trade University

Giai đoạn: 2006 -2009

Tên khoa: Bachelor Of Business English

Địa chỉ: Hà Nội

Ghi chú học tập: Key subjects: •Foreign Trade Techniques and Practices, Transport and Forwarding in Foreign Trade, Insurance in Business. •Banking and Finance, International Payment, •Global Marketing, International Business, Commercial Correspondence, Business Communication, •Second foreign language: Chinese

Tổ chức: Tele Performance Co., Ltd

Giai đoạn: Mar 2007 -Jun 2007

Hình thức làm việc:

Chuyên môn: Main Responsibilities: •Dealing with customers via phones professionally. •Answering inquiries of customers regarding to the services, products, and network of HT Mobile. •Listening to complaints of customers professionally, process simple cases at once, soften and mollify strong complaints, take note all essential information and update on internal system for escalating to higher leaders. •Following up Customer Service Representatives’ Key Performance Indexes strictly.

Tổ chức: Dhl Express

Giai đoạn: Jun 2007 -Dec 2008

Hình thức làm việc:

Chuyên môn: Main Responsibilities: •Handling with customers’ inquiries via phone/fax/e-mail for inbound cargo (concerning date of arrival, freight and charges, arrival notice, airway bill and invoice, release cargo, etc. •Professionally consulting customers about customs policies in import and export section. •Checking customs clearance documents to ensure smooth release as authorized by customers •Following up clearance process, especially longstanding cases to ensure shipments to be released timely at target. •Attending timely to all correspondences related to inbound cargoes. •Day-to-day contacting with customers, customer service center as well as liaising with oversea offices to speed up clearance progress •Coordinating with Finance/Sales for timely billing settlements upon requests •Supporting the customer service center with handling queries of customers related to cargo clearance, damage cases, etc. Achievement: -By around 90% of shipments that I handled reach target of timely release monthly, I get satisfaction of high-level managers for performance and customers for professional consultancy and support. -Build good relationship with many customers as well as customs officers and leaders at the Noi Bai airport customs department.

Tổ chức: Huawei Technologies (Vietnam) Co., Ltd

Giai đoạn: Dec 2008 -May 2012

Hình thức làm việc:

Chuyên môn: Main Responsibilities: •Checking and reviewing loan/trial and sales contracts for biddings of telecom projects. •Providing cost estimation and optimal proposals for production, shipping orders, import-export customs clearance (time, license). •Managing the interface towards customers in the whole of delivery and distribution, following delivery schedules effectively through advanced planning and creating ability to expedite shipments as ordered to meet deadlines. •Managing In-house staffs of Logistics Service Provider (LSP), and closely co-operating with them to handle shipments effectively at timelines by tenders in an Oracle professional system, controlling and managing issues related to LSP regarding to extra charges and costs. •Checking and processing payment requests of LSPs weekly. •Preparing, checking import/export documentation; building and tracing the database of preferential tariff codes. •Constantly maintaining customs policies, regulations and circulars related to import/export updated and public in team and providing professional and effective consultancy to project teams. •Preparing supporting documents to collect payment for delivery milestones of sales projects. •Training apprentices and LSP in-house staffs. •Taking ownership/responsibility of relevant key relationships with targeted external organizations. Significant achievements in 2G & 3G Vietnamobile project - key projects of Huawei: -Playing an important role in communicating and contacting to customer for key issues of project (Delivery, equipment inspection and payment) -Getting the monthly targets assigned by project team, twice get outstanding team leader award of the project in 2009 and 2010. -Helping the project team to collect the delivery payment with the significantly high amounts at targets -Getting the excellent employee award of 2009 and Good-level performance goal of 2010 and 2011. Contribute the same roles in some other huge projects with big vendors including EVN Telecom, FPT Telecom and achieve high satisfaction of these customers in the tasks I undertake and get highly trusted by the company’s managers.