Cố Vấn, Giám Sát, Nhân Viên Phạm Ngọc Hải Vy | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Hồ Chí Minh

Tên trường: Du Lịch Khôi Việt

Giai đoạn: 2001 -2004

Tên khoa: Trung Cấp

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Tour Guide

Tổ chức: Khoi Viet Hospitality School, Hcmc

Giai đoạn: Nov 1999 -Jan 2002

Hình thức làm việc:

Chuyên môn: - Receive – Manage student files – keep them as archives - Do consultancy course programs on phone or direct - Complete tasks under assigning of The Principal - With students during period of probation as a superintendent

Tổ chức: An Binh Travel, Hcmc

Giai đoạn: Feb 2002 -Oct 2003

Hình thức làm việc:

Chuyên môn: - Manage, arrange tours and tour guide suitable to clients’ requests.

Tổ chức: Bamboo Village Resort, Mui Ne, Phan Thiet

Giai đoạn: Dec 2003 -Mar 2005

Hình thức làm việc:

Chuyên môn: - Doing room reservation and other services requirements of tourism companies - “Selling room” via phone, email; implement packages or direct. - Complete tasks under assigning of FO Manager - Take care and handle problem inside clients

Tổ chức: Swiss Village Resort

Giai đoạn: April 2005 -Oct 2008

Hình thức làm việc:

Chuyên môn: - Assist, manage, complete duty under assigning of Director. - Book reservation and arrange other services requirements for tourism companies - Develop and implement tour packages - Take care and handle problem inside clients I started at Swiss Village Resort as a Reservation Agent. With a good command of the English language, I was promoted as an Assistant & Secretary Director within 3 weeks. After proving my communication skill and a keen sense of customer services, I was appointed to the acting F&B Manager position for one year. With proven record of good management skills, I am holding the Customer Care Manager position. With my flexibility and knowledge of the industry, I am often representative the company to attend many official meetings and functions. Achievement: With my own effort as well as the team of Sales & Marketing, the rate of guests increased 150% and revenue of the company has increased around 7% each year. Also, the resort has gained the confidence of many tourism agencies by the show of visible advanced bookings, allotment and quantity of guests.

Tổ chức: Desjoyaux Piscine

Giai đoạn: Feb 2009 -Dec 2010

Hình thức làm việc:

Chuyên môn: - Assist, manage, complete duty under assigning of Director. - Make appointment for Sales Dept & arrange other services requirements for clients - Develop & keep communicate with clients. Take care all clients using Desjoyaux’s product - Take care and handle problem from clients

Tổ chức: Hotel Collection Indochine

Giai đoạn: Jan 2011 -Aug 2011

Hình thức làm việc:

Chuyên môn: - Assist, manage, complete duty under assigning of Director of Sales & Reservation Manager. - Develop & handle OTAs (Online Travel Agent) - Book reservation and arrange other services requirements for tourism companies - Develop & help reservation team - Take care and handle problem from clients - In charge Ana Mandara Ninh Binh Resort

Tổ chức: Chic And Stylish Hotelcollection

Giai đoạn: Dec 2011 -Sep 2012

Hình thức làm việc:

Chuyên môn: - Assist, manage, complete duty under assigning of Yield Team Leader - Key-in booking for properties - Do daily & yearly report for properties - Handle properties on OTAs (Online Travel Agent) – Booking Engine, Agoda, Expedia, Booking.com, Hotel Travel, Web Sawadee, Asiarooms, Wotif, Latestays, Orbitz, Asia Travel, Mono Travel, HRS, Travelocity, Hotelbeds, - Check yield report for properties – 2 times/day - Close allotments for properties as yield report - Do issue contract for properties - Load BAR rate for properties - Do promotion for properties - Do monthly commission & Invoices report for properties - Check loading rate & promotion for properties - Check invalid c/c details for properties - Do review report for properties - Check parity rates for properties - Yield rate for properties