Customer Service Nguyen Thi Ngoc Sang | ứng viên tìm việc Chăm sóc khách hàng tại Hồ Chí Minh

Tên trường: Đại Học Quốc Gia Tp Hcm

Giai đoạn: 2006 -2009

Tên khoa: Đại Học - Chuyên Ngành Kinh Tế Đối Ngoại

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: - Chứng từ XNK và hợp đồng ngoại thương. - Các hình thức thanh toán quốc tế. - Kinh doanh XNK ...

Tổ chức: Công Ty Tnhh Outlook International

Giai đoạn: 7/2008 -4/2012

Hình thức làm việc:

Chuyên môn: -Working with customer to get all information to develop a new project or a new product. -Sending products information to vendors for their quotation. -Working with factory closely if any unclear and follow up to get their quotation upon these new products... -Working closely with customer if any concern to costing, carton label, products label, packing way, details of product… -A new sample will be built if the costing from factory is matched with the target price of customer. -Customer service and a Technician will follow up with factory to make sure sample will be built correctly. -Customer will review the sample and if it approved, a new purchase order will be placed to the vendor who made the sample. -Updating purchase order from electronic system then following up the production status, checking for order quantity, unit price to make sure all information is correct. Need to follow up with factory to make sure products shipped out on time. -Working with factory if any issue arising during production in line, after that need to communicate with customer if any unclear for final decision. -Asking and pushing vendor send sample to Laboratory to checking quality of product, follow up testing status until it had been done. - Communication with Customer about status of product and testing result until product shipped without any issue. - Checking shipping documents. -Making all kind of report such as: monthly report, delivery performance, weekly and daily report…

Tổ chức: Sagawa Express Vietnam

Giai đoạn: 7/2007 -7/2008

Hình thức làm việc:

Chuyên môn: -Making bond warehouse leasing contract. -Following up these contracts and informing to customer about the state of their products in stock. -To input data of import/export cargoes. -Keeping document in file. -Working with customer about status of their product in warehouse when deadline of contracts is coming and extending the contract if needed.

Tổ chức: Mainwear Fashion Co. Ltd

Giai đoạn: 4/2006 -7/2007

Hình thức làm việc:

Chuyên môn: -Following up the manufacture plan and export cargoes schedule. -To contact with factory to get the document (invoice, P/L, C/O…) and double check them. -Transfer document to Forwarder Company. -Informing to Mother Company about shipping information such as: vessel name, ETD, ETA…by e-mail and skype. -Contacting with forwarder to get B/L and checking carefully all shipping document before sending to customer and mother Company. -Working with label supplier to receive label on time and checking detail of them carefully before send to Factories.