Customer Service Representative Or Personal Assistant Trần Ngọc Thùy Châu | ứng viên tìm việc Chăm sóc khách hàng tại Hồ Chí Minh

Tên trường: Foreign Trade University

Giai đoạn: 2007 -2010

Tên khoa: Bachelor Of Business And Administration

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Major in International Business

Tổ chức: Tnt–Vietrans Express Worldwide Ltd.

Giai đoạn: November 2011 -Present

Hình thức làm việc:

Chuyên môn: - Maintain projects communication between involved functions & countries to develop customer solutions. - Write internal and external SOP (Standard Operation Procedure) to guide involved functions implementing projects. - Prepare reports and presentations for Major Account Managers. - Attend business meetings and present TNT’s services to customers. - Propose alternative value added solutions in terms of services and products to gain win-win solutions. - Ensure the customer’s satisfaction through building of lasting relationships. - Support and manage the implementation and review of gained contracts. - Coordinate with regional Business Solution team in Singapore to implement MNCs projects. - Support the development of customized solution for local, global major accounts. - Report to regional management in Singapore re-local and global projects. - Manage & update the Business Solutions library with the latest case studies, proposal templates, costing templates …

Tổ chức: Tnt–Vietrans Express Worldwide Ltd.

Giai đoạn: June 2008 -October 2011

Hình thức làm việc:

Chuyên môn: - Identify potential and new customers from all sources, qualify their demand and set up meetings for Field Sales. - Address requirement of the customers, offer creative solutions to maximize revenue opportunities. - Ensure the satisfaction and development of existing customers through building of good lasting relationships. - Follow up the road shipments to ensure them carried and delivered smoothly. - Address complaints from customers (if any), offer solutions to solve them in the shortest period of time. - Work to achieve targets provided by company. - Ensure all data is captured in relevant TNT operational and sales information systems. - Make internal communications with all related department to support customers and sales activities. - Ensure accurate and timely reporting to General Director and Road Freight Manager of all figures and other relevant reports and analysis.

Tổ chức: Dai Son Trading & Forwarding Co.

Giai đoạn: August 2005 -May 2008

Hình thức làm việc:

Chuyên môn: - Work closely with shipping lines, airlines, agents, trucking companies to update tariff and schedules. - Prepare proposals to new customers. - Manage daily import and export operations. - Sum up and report cargoes customs clearance status to Director at the end of the day. - Coordinate and arrange export shipments according to committed date in order to meet customer requirements. - Be responsible for accurate shipping documents (Detailed Bill, Bill of Lading, Delivery Order …). - Prepare documents for customs clearance of export cargoes. - Tender retailed customers; maintain good relationship with customers at all time. - Address problem and coordinate with relevant functions to solve it at the soonest time. - Monitor debit status of retailed customers; remind outstanding debts. - Being up-to-date on regulatory changes and adapt appropriately. - Handled the tasks of booking tickets, hotels, golf course for the Director and visitors. - Perform other tasks as assigned.