Customer Service Vương Hồng Ân | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Hồ Chí Minh

Tên trường: Central Queensland University

Giai đoạn: 2012 -2015

Tên khoa: Bachelor Of Hospitality Management

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Hotel and tourism management

Tổ chức: Sheraton, Fine Palate, Kim Thuy Moc

Giai đoạn: 2010 -2012

Hình thức làm việc:

Chuyên môn: May, 2012 to October, 2012: Full-time Personal assistant of Director at Kim Thuy Moc Company -Experienced in managing and operating Domestic tours, Hotel booking -Working in event project (Halloween event at Vung Tau) February, 2012 to May, 2012: Part-time staff for the Fine Palate company (Event and Café), in Singapore -Followed the steps of event operation -Maintained good customer service by flexibility and friendliness. -Experienced in different types of catering events: canapés, buffet, sit-down meal, private party v.v… July 15,2010 to October 15,2010: 3 months internship at Sheraton Saigon and Tower, Vietnam -Worked in three different areas in the five stars hotel : butler and cashier in Grand Tower (VIP tower), hostess and front desk -Motivated to quickly learn and apply all instruction from supervisors and other knowledgeable staff members. -Maintained formal and professional process with friendly and warm greeting (Handled VIP check-in and check-out) -Maintained professional food and wine service in VIP buffet (Served VIP guests in Breakfast- afternoon Tea and Pre-Dinner) 2009-2010: owner of Air ticket booking office, Ho Chi Minh City, Vietnam -Contacted and negotiated with domestic and international air company to get the best rate for customer and good commission for the office. -Flexibly assigned staff’s tasks and schedule -Motivated and interacted well with staffs to accomplish tasks (minimize errors on booking) -Responded marketing campaign for the office (advertised in nearby hospital, high school and university) -Performed accounting duties for the office (Profit and expenses, salaries for staff, rewards). -Experienced in dealing with customers complaints and resolved problems to satisfy customer 2008 –2009 : part time secretary at Hong Bao Law Office, Ho Chi Minh City, Vietnam -Good knowledge about transaction documents and well arrangement of business papers -Fluently collected customer information and recorded Lawyer’s schedule 2006 – 2008: part time waitress at restaurants in Canada -Experienced in interacting with customer and well-arranged between day and night shift