Dynamic And Straight Trịnh Minh Trọng Danh | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Hồ Chí Minh

Tên trường: Economic School

Giai đoạn: 2003 -2006

Tên khoa: B

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Foreign trade

Tên trường: Vietnammarcom

Giai đoạn: 2009 -2012

Tên khoa: B

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Brand Manager

Tổ chức: Liberty 3 Hotel

Giai đoạn: 2/2001 -7/2003

Hình thức làm việc:

Chuyên môn: - Control the issued invoices for collection, - Check and verify the receivable accounts, - Cash management, receivable accounts management, - Review and reconcile all accounts receivable, - Prepare weekly cash receiving report, - Deal with customer’s complaints, - Well communication and well relationship.

Tổ chức: Duxton Hotel

Giai đoạn: 7/2003 -5/2005

Hình thức làm việc:

Chuyên môn: - Check in/out guest, - Collect the deposit (money or do card verify), - Sell room for walking guest, - Receive and key in the booking, - Take care of VIP, - Do the currency exchange for in-house guest, - Check out and collect money or do off-line card, - Control the issued invoices for collection, - Check and verify the receivable accounts, - Cash management, receivable accounts management, - Prepare daily cash receiving report, - Well communication and well relationship.

Tổ chức: Duxton Hotel

Giai đoạn: 6/2005 -6/2008

Hình thức làm việc:

Chuyên môn: - Assist FO manager of department activities - Manage, plan, organize, control and manage the smooth and efficient running of the Front Office Department and all related Guest services, - Achieve maximum room sales, total guest satisfaction and must adhere to all the company policy and procedures, - Select, hire and train employees to meet the hotel required standards of service and hospitality, - Be responsible for setting the department training tools such as job descriptions, standards and procedures and a comprehensive training program as a guideline for the department operations, - Do a daily inspection and control to all Front Office sections, ensure that Front Office Employees perform their daily duties according to required standards, - Reports all guest/ employee incident and follows up with necessary actions, - Check and ensure that consistency and correct procedures in the service for guest is maintained from the reservation stages to the final departure, - Maintains a friendly, neat and professional image to guests and colleagues performs any duties related to the department and assists other departments whenever necessary.

Tổ chức: Catina Hotel

Giai đoạn: 7/2008 -12/2011

Hình thức làm việc:

Chuyên môn: - Ensure the departmental budgets are strictly adhered to. - Be familiar with the Human Resources procedures. - Attend meetings and briefings by department head as scheduled. - Set up the norms and procedures of the department during pre-opening period according to the specifications of the hotel; ensure that these norms and procedures are followed through. - Organize the manning as reflected on the Organization Chart. - Control the hygiene and cleanliness of the work area, equipment and material. - Make reports to the General Manager. - Attend all training programs designed. - Control and apply strictly all safety and hygiene policy, regulation and procedures of the hotel. - Participate in the periodical meeting with all managers. - Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented. - Emphasize the adherence to dress code and grooming policies of the hotel by staff. - Check that tasks are accomplished accurately by the staff. - Prepare the schedule of the staff. - Transmit the knowledge to the staff to improve their performance and correct them if necessary. - Prepare all the necessary documents for the day to day operation and assign the tasks to his subordinates. - Handle and solve special requests and complaints. - Supervise the work of his subordinates. - Control the average room rate and enhance the sales strategy. - Analyze the results and give ideas to increase profitability. - Control the expenses of the department and maintain them as low as possible. - Delegate tasks to the subordinates to prepare them for bigger responsibility. - Control and ensure the follow up of the reservation system. - Check operational documents like Front Office logbook, arrival and departure lists. - Check the City Ledger with the Chief Accounting. - Organize periodical meetings for all Front Office staff. - Check the list of guestroom assignment for the next day. - Present in the lobby during the busy period like check-in and checkout. - Check and coordinate the car transportation booking. - Consolidate the policy and procedures of the department and ensure their application. - Update the job description of the department. - Authorize room changes, acceptance of checks, rebates... - Have strong experiences on room reservations - Ensure that the statistics data concerning the daily operations of the Front Office are correctly recorded. - Recruit the staff. - Handle disciplinary actions. - Develop training and development plans for the staff; implement and evaluate these plans. - Perform other duties as maybe assigned. - Provide customer information on hotel services & accommodations. - Co-operate with other departments to serve guests as required - Do sales call to wholesalers, retail agents, airliners and/or corporations either locally or internationally. - Manage potential and current customers; regularly review and update database. - Develop and maintain knowledge of market trends, competitors and customers.

Tổ chức: Fnb Express

Giai đoạn: 1/2012 -12/2013

Hình thức làm việc:

Chuyên môn: - Construction and development management processes & work in the restaurant. - Recruitment, training and staff development at the restaurant. - Make sure & take responsibility for the professionalism of the staff at the restaurant. - Responsible for sales in restaurants under its management. - Advises the board the way toward professionalization and cost savings. - Report directly to Managing Director. - Coordinate with the marketing department in marketing campaigns. - Coordinate with Finance to ensure the funding estimates for the restaurant operation. - Other tasks as required by the companies and the direction from the board