Hotel Restaurant Manager / Supervisor Nguyễn Kim Trâm | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Hồ Chí Minh

Tên trường: Swinburne University Australia

Giai đoạn: 2012 -2015

Tên khoa: Bachelor of Commerce ( International business and Marketing)

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: International business Marketing Human Resource Investment Logistics International culture

Tổ chức: New World Consulting Australia

Giai đoạn: 10-01-2013 -31-03-2015

Hình thức làm việc:

Chuyên môn: As a personal assistant and a marketing manager, my responsibilities are: • Attend business meeting, took meeting minutes and record in a professional reports. • Access executive needs and requirements, manage important phone calls and emails, formulate action plans to achieve them. • Prepare reports and documents. Handle all the document works; clients’ check list and visa working process. • Regularly stand in for director, transfer job requirements, make decision and delegate work to others when the director is absent. • Work on cooperates marketing and communications functions; develop marketing programs for business to consumers and business-to-business. • Research and analyze new market (Vietnamese market) to identify clients’ opportunities and develop marketing campaigns. • Plan, organize and run conferences, events in Australia and Vietnam as well as translator for Australian lawyers when needed.

Tổ chức: Different Restaurants / Cafe Chains In Australia

Giai đoạn: 05-08-2008 -24-12-2014

Hình thức làm việc:

Chuyên môn: 7 years work experience in hospitality, customer services as well as manager in both restaurant and café bar. Competent at managing responsibilities in a fast- paced, high- volume atmosphere. Personable and flexible, work extremely well with co-workers. Demonstrating success in building customer services and handling guest relations. Creating aptitude for advertising/ promotional ideas. Providing strategic leadership and direction for current and future operation plans, maintain direct oversight of marketing, menu developing and costing, scheduling and payroll, billing, monthly F&B inventory, P&L. As the only barista who can work in the busy morning shift, I am responsible for coffee making when we serve up to 300 coffees in 3 hours. My other responsibilities as a manager included: • Training and directing staff positioning to ensure full customer service at all time. Help maintenance employee retention by offering new company benefits ideas to human resource. • Ordering and controlling inventory with attention to budget guideline. • Promoting guest satisfaction to ensure repeated customers. • Resolving any customer conflicts and unsatisfactory with clears and effective solutions to sustain a high-status reputation. • Making and arranging booking to maximize turned over tables on rush hours. • Reporting everyday balance sheets at the end of the shift.

Tổ chức: Different Marketing / Event Company In Saigon

Giai đoạn: 15-06-2005 -24-07-2008

Hình thức làm việc:

Chuyên môn: 2005- 2007 Human Resource assistant at HoaViet Advertising and Events Attract, interview and collection applicants via advertising channels to ensure the appropriate matches between personnel. Staff training to deliver a comprehensive HR services to the business, included providing job duties, working conditions, wages and encourage employees with continuous promotion opportunities. Manage and develope the mobile workforce process within the two biggest cities (HCMC and Hanoi). Handle employee relations, conflict resolution and report managers on staff matters such as equal employment opportunity, unfair duties and recommend needed changes. 2007- 2008 Sale and marketing assistant at Think Positive, Think Us Assist in creating tag lines, conduct in marketing research and manage information databases, specified in Samsung product lines Plan and implement events and conferences. (Samsung monthly promotions at Thien Hoa and Nguyen Kim, Samsung internal conferences) After 6 months, I was promoted to be a part time supervisor for events (as I was still in University). My responsibilities included: • Collect and train promoters for events nationally, working on the roster and providing need ideals for marketing campaigns. (Worldcraft and Starcraft National Game, Roadshow Samsung for new Mobile Phone product line). • Organize in-store promotions at big supermarkets and shopping centers. 2006-2008: Sale at Toyota East Saigon Working under projects for special sale events of the year especially during the introducing of new product lines. Working with team or sometimes independently via potential customer lists to maximize sale. Help the team became the top sale store in Ho Chi Minh City and Hanoi capital (2007). Working through the process of events and marketing strategies as marketing assistant. 2005- 2008: Promoter and MC at year events Working on short-term contract at different companies to gain as much experience as possible. Monetary Ceremony at Seven Teen Saloon bar for big occasions of the year such as Christmas, New Year eve, National Day. Receptionist and organizing assistant at Toyota East Saigon for year- end party. (2007)