It Services / Marketing Phan Bảo Duy | ứng viên tìm việc Công nghệ thông tin tại Hồ Chí Minh

Tên trường: Nhat Nghe Education

Giai đoạn: 2008 -2011

Tên khoa: Ccna (Cisco Certified Network Associate)

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: • Basic course toward CCNA certification using Cisco Official Study Guide

Tên trường: Microsoft Self-Study

Giai đoạn: 2008 -2011

Tên khoa: Microsoft Certifications

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: • Microsoft Certified IT Professional - Enterprise Administrator (MCITP-EA) • Microsoft Certified IT Professional - Server Administrator (MCITP-SA) • Microsoft Certified Systems Engineer: Security (MCSE-Sec) • Microsoft Certified Systems Administrator: Security (MCSA-Sec) • Microsoft Certified Technology Specialist: Microsoft Exchange Server 2007 • Microsoft Certified Technology Specialist: Microsoft ISA Server 2006

Tên trường: International University (Vnu-Hcmc)

Giai đoạn: 2009 -2012

Tên khoa: Bachelor Of Engineering - Information Systems

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: • Scholarship Award for excellent performance during academic year 2006-2007, 2007-2008 • GPA Classification: Good

Tên trường: Rmit International University Vietnam

Giai đoạn: 2011 -2014

Tên khoa: Master Of Business Administration

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Mentee – Participant in Mentoring Program (Nov 2010 to June 2011) Mentoring Program for MBA Graduate, RMIT University Vietnam • Gained awareness and valuable insight about current industry outlook and practical management knowledge with an experienced manager as mentor • Enhanced social and networking skills, as well as improved sense-making capabilities Team Leader – Capstone & Comp-XM Simulation (Capsim.com) (June – Sep 2011) Business Operations Course, RMIT University Vietnam • Led the team and worked independently in a complex business simulation designed to learn about strategy, competitive analysis, finance, cross-functional alignment, and the selection of tactics to build a successful company • Ranked in the “Capsim’s Global Top 10 List” of MBA student teams having the best results among the top 10% teams in the world • Received grade of HD – High Distinction (84%) for the course Team Leader – Group project in Financial Performance Analysis (June – Sep 2010) Finance and Accounting for Business Decisions Course, RMIT University Vietnam • Analyzed financial ratios and evaluated performance of the company • Projected the company’s financial statement to forecast business performance based on its strategy and market trends • Led the team with participative leadership style that encourage and motivate members toward desired goals and detailed objectives • Received grade of HD – High Distinction (82%) for the project Marketing Plan Project (June – Sep 2010) Marketing for Managers Course, RMIT University Vietnam • Wrote a 30-page marketing plan to introduce and promote for a new product of Asus in Vietnam • Received grade of DI – Distinction (75%) for the project

Tổ chức: Echip & Lbvmvt Magazine

Giai đoạn: 11/2003 -10/2004

Hình thức làm việc:

Chuyên môn: • Wrote an introductory guide for novice PC users • Wrote feature articles or reviews about various software or technological websites • Analyzed news and wrote commentary based on personal knowledge and experience • Obtained technical information from software developers and user manual and organized and translated it into clearly understood text for end users

Tổ chức: Nts Group - Ntssi

Giai đoạn: 06/2008 -09/2008

Hình thức làm việc:

Chuyên môn: Collaborated in a team of 5 members and worked directly with clients • Provided technical support for clients over telephone and Internet via Remote Desktop or TeamViewer • Deployed, installed and configured antivirus software on client computers (100+ PC) that are part of a workgroup or client’s company domain • Assisted in configuring and administering the Microsoft Window Server 2003 Active Directory, DHCP, DNS service and LAN/WAN infrastructure • Assisted in managing user accounts and granted permissions to shared resources between many separated departments • Quickly and effectively performed troubleshoot and resolved software/hardware network issues such as troubleshooting crashes, system failures or monitoring performance • Met or exceeded all performance goals set by supervisor and team leader

Tổ chức: Freelance

Giai đoạn: 02/2008 -05/2008

Hình thức làm việc:

Chuyên môn: Forum seeder for various online marketing projects of HCMUNS (University for Natural Sciences) - IT Centre

Tổ chức: Rmit University Vietnam

Giai đoạn: 12/2011 -Hiện tại

Hình thức làm việc:

Chuyên môn: Collaborating in a team of 7 members to • Operate the ITS Helpdesk to ensure that all calls are answered according to the helpdesk policies • Deliver the 1st and 2nd line support to users through telephone, email, remote desktop and visiting user • Coordinate with Melbourne ITS team to resolve complicated tasks on daily operating basis • Provide IT technical support for University’s Events, Executive Meetings, and Video Conference • Provide training for staff in using various computer software and ICT equipments • Perform regular proactive checks of desktops, laptops, AV equipment, projectors, printers, VoIP telephones and other ICT devices. • Perform deployment of new PC software images for computers in labs and classes. • Record detailed information of calls into the respective helpdesk systems and assist in the development of user guides.