Master Of Commerce, Australia. Having Working Experience In Marketing, Customer Relationship Management And Administration (High-Level) Nguyen Thi Diem Trang | ứng viên tìm việc Giáo dục/Đào tạo/Thư viện tại Hồ Chí Minh

Tên trường: RMIT International University

Giai đoạn: 2010 -2013

Tên khoa: Bachelor of Commerce

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Graduation with Honors Member of Global Golden Key Association Core program content : business administration management and marketing.

Tên trường: Macquarie University, Australia

Giai đoạn: 2013 -2016

Tên khoa: Master of Commerce in Marketing

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: 50% Scholarship Marketing specialization in including : consumer behaviour, brand management, marketing communication, international marketing, marketing strategy. Business adminstration and international Management : culture diversity, organizational behaviour management, e-commerce and international trade.

Tổ chức: Commonwealth Bank of Australia, Viet Nam

Giai đoạn: 2/2009 -2/2010

Hình thức làm việc:

Chuyên môn: Responsibility • Supported product officer in developing current and new product’ projects including market research, competitor benchmarking, and fee schedule calculation, interest rate investigation and survey preparation • Assisted marketing team in designing customer forms, recording and analysing competitor’s advertising campaigns, supporting events’ activities Achievement • Developed market research, time management and problem solving skill as well as ability to work under pressure • Strengthened banking and finance knowledge • Enhanced telemarketing skill, analytical and report writing skills • Improved interpersonal and communication skill when dealing with co-workers, and customers in real workplace.

Tổ chức: Good Food Co. Ltd

Giai đoạn: 3/2010 -3/2011

Hình thức làm việc:

Chuyên môn: Responsibility • Assisted directors in all aspects of business activities such as organizing and participating in meeting with suppliers, key customers, and business partners as well as strategic meeting among Broad of Directors • Executed and organize administrative tasks including interpreting, training for sale teams, report preparation, contract storing and handling, meeting arrangements, business travels and schedules, meeting interpretation • Directly involved in planning and implementing marketing and sales activities including but not limited in marketing campaign, sampling event, trade promotion, product demo demonstrations Achievement • Increased retail and customer service experience; strengthen marketing experience and implication through marketing campaigns launching new products for mass-distribution horeca market. Together with marketing team, I have successfully promoted these new product presences in almost giant supermarket systems and numbers of 5 star hotels and restaurants within Vietnam. • Promoted communication, report analyzing and preparation skills. I have become the bridge node between management team and sale team in term of translating and skill training. • produced more practical knowledge and experience in trade marketing fields in food & beverage industry

Tổ chức: Sequent Asia IT Limited

Giai đoạn: 4/2011 -4/2013

Hình thức làm việc:

Chuyên môn: Responsibility • Assisted in all direct assigned tasks including but not limited to administration and logistics management, travel and visa processing and any task on ad hoc basic from CEO. • Escorted CEO to meetings with customers/partners as well as working closely with sale and pre-sale team in managing of presale and post-sale activities such as updating and reporting customer database, sale pipelines, taking meeting minutes, contract handling and revenue • Responsible for entire marketing activities consisting of design marketing materials, event/conference organizing, PR, market research and branding. For example, CRM and NAV solution events for garment FMCG and banking industries. • Managed all business partner relationships with key local and global partners from USA, Singapore, India and Malaysia Achievement • Developed strategic and sustainable partnerships for long-term and high revenue projects with local and global partnerships like Microsoft, HP, IBM, Wipro India For example, I have upgraded SAI to silver partner of Microsoft Dynamics CRM, built up partnership agreement with Microsoft for international entities or negotiated to help SAI become authorized partner of Newgen for servicing and maintaining Omni Flow iBPM for local banks including VP Bank, Sacombank and Military Bank • Enhanced customer relationship management, negotiation as well as communication skills. For example, I have successfully managed the whole process from collaborating with MS in purchasing CRM software licenses, providing legal, administration, sale and after sale support for multinational customer, Friesland Campina Vietnam with contract revenue up to $300,000 USD • Increased knowledge in Viet Nam IT industry in general, and particularly at software consultancy & services • built strong presentation skill, multi task handling ability with an eye of details, problem solving ability for urgent tasks/requests with constraint time and organizing skills • complement MS office competency: Word, Excel, PowerPoint, Outlook • competent adoption of e-commerce tools : Google docs, Google mail, search engines, professional and social networking