Nhân Viên Hành Chính Đặng Thị Diến | ứng viên tìm việc Hành chính/Thư ký/Trợ lý tại Quảng Ninh

Tên trường: Hanoi open university

Giai đoạn: 2004 -2007

Tên khoa: Đại học

Địa chỉ: Quảng Ninh

Ghi chú học tập: Business administration

Tổ chức: Hotel Sofitel Legend Metropole Hanoi / Louis Vuitton Vietnam / Van Laack Vietnam

Giai đoạn: 2-2008 -12-2015

Hình thức làm việc:

Chuyên môn: Summer 2006 - 2007, Golden Phoenix Golf Co.,Ltd, 166 Trần Duy Hưng, Cầu Giấy dist., Hanoi, VN Sales Person Developed sales skill, customer relation skill when selling Golf items and making the Golf Course reservations and office skills (answering the phones, typing, photocopying, sending faxes…) February 2008 – April 2011, Hotel Sofitel Legend Metropole Hanoi, 15 Ngo Quyen Street, Hanoi, VN Spa & Fitness Center Receptionist - Making the spa reservations and arrange the therapists for clients, preparing the bills and making the total income report at the end of the day. - Taking care facilities and customers doing exercises in Fitness center Guest Relation Officer Developed interpersonal skill, team working skill, problem solution skill and communication skill in an international environment through the tasks: - Welcome the guests, doing the check-in and check-out and introducing all the hotel services and facilities. - Take care of bookings under special occasions honeymoon, anniversaries, birthday….. - Stand by at lobby to assist guests (book the restaurants, tours and taxi, escort guests to hotel outlets….) - Handle any questions from the guests as well as their complaints - Picking up VIPs guests at the airport and dropping off them as well. - Do the paper works, managing stationary goods for whole department… and other requests from managers. July 2011 – August 2015 : Louis Vuitton Limited Company Sales Associate from July 2011 – September 2013 - Present products to clients and advise them to choose the suitable ones with the best service - Collect money and make the Payment and Turnover Report at the end of day. - Take care After Sales Service to clients Sales Administrator from August 2013 – August 2015 - Responsible for handling all the correspondence apart from organization contacts between LV stores and LV office. - Responsible for maintaining day to day administrative in order to meet store requirements and support store operations. Administrative duties: • Handle incoming calls and E-mail correspondence (Oversea and within organization) • Manage the filing and storage of all documents and take actions in all requirement to be ordered for store such as shop supply, stationary etc • Preparation of promotion media shooting • Order packaging for every product categories, do the monthly inventory. • Take care of warehouse, back of house. • Prepare room for meeting, training classes. • Send to Finance the Deposit, Redeem, Credit Notes Report at the end of month Human Resourse: • Preparation of Staff monthly duty roster, arrange schedule for training.. • Follow staff’s annual leaves, sick leaves, compensation leaves…. • In charge of staff uniforms, belongings for staff grooming. After sale Service: • Handle all cases related to quality of items and repair items returned by clients • Handle incoming calls from clients about products, services offered • Order and take care of spare parts for repair items • Manage all the defective, shop soiled items and send report to Quality Check, Repair Center. Store maintenance: • In charge of the infrastructure and all facilities in store • Make the monthly maintenance report to managers • Work with contractors if any maintenance for store needed • Look for suppliers if any store belongings need to be replaced or repaired Logistics: • Work with Logistics to receive all shipments to store • Unpack merchandise and check to make sure both quantity and quality are fine. • Complete from A-Z for all return shipments such as picking and packing items, working in system to prepare packing lists and invoices. Other duties: • Work with IT Singapore or local IT if any problem arises. • Manage Store’s Petty Cash and purchases of store’miscellaneous. • Monthly Stocktake for all categories of items in store (load in, load out) and do the report summary • Support Client Development Manager to hold Store Events • Support Sales staff on sale floor whenever store is crowded. • ……………………………….Lots of other requests from manager. August 2015 – Present: Van Laack Vietnam Limited Company Store manager - Control store’s daily operation to make sure to bring a best service to clients. - Supervise all the general affairs of the store like safety, hygiene, VM, suppliers, petty cash, infrastructure and all facilities….. - Work with sales staff in order to reach store’s target. - Follow and take care of VIC clients, search for new customers - Make the Daily sale report then send to local and abroad head quarters. - Handle all the correspondence between Van Laack stores Hanoi and Van Laack factory or Van Laack Germany. - Complete requests arised from Director or Factory.