Nhân Viên Kế Toán, Chăm Sóc Khách Hàng Hoàng Minh Trang | ứng viên tìm việc Chăm sóc khách hàng tại Hà Nội

Tên trường: UNIVERSITY OF PORTSMOUTH

Giai đoạn: 2015 -2018

Tên khoa: Đại Học

Địa chỉ: Hà Nội

Ghi chú học tập: MASTER DEGREE , ngành MSc International Human Resource Management , tốt nghiệp loại 2-2

Tổ chức: Thai Thinh Chemicals Trading Co., Ltd

Giai đoạn: 06/2009 -06/2012

Hình thức làm việc:

Chuyên môn: Nhiệm vụ: - Managed customers’ profile and data; checked product information. - Researched customers’ expectation, and gave helpful consultancy for beneficial deals or offers. - Received calls or emails, and took business transactions from foreign and domestic clients. - Classified and arranged documents, contracts, and orders from both overseas and domestic partners. - Introduced product information to customers through social media networks to increase customer’s awareness. - Translated oversea contracts and English documents for Director.

Tổ chức: Portsmouth University,

Giai đoạn: 10/2012 -03/2013

Hình thức làm việc:

Chuyên môn: Nhiệm vụ: - Worked in the team to establish initial research plans, and create detailed directions for developing the project. - Conducted competitor and market research to identify the company’s weaknesses and strengths to create new development plans. - Contacted sponsors, university clubs, and different local communities to develop market share and promote customers awareness. - Investigated the cost, length, timing and location of online, outdoor, press, radio and sponsorship advertising media to determine the most suitable advertising options available to the company. - Developed a new pricing strategy to capture the local market. - Generated club-card and voucher methods for attracting loyal customers. - Took detailed report about market research’s operations and idea of improvement to demonstrate practical productivities of new marketing plans. - Carried out an official presentation with Restaurant Manager, Course coordinator, University’s president, & dean of faculty in order to present all the process and result of the project.

Tổ chức: Bangkok Restaurant

Giai đoạn: 06/2013 -12/2013

Hình thức làm việc:

Chuyên môn: Nhiệm vụ: - Handled payments quickly in peak hours; checked and calculated money for beginning and end day. - Introduce the menu and good deals for customers. - Quickly responded and dealt with unexpected situations, and customers’ queries. - Recruited and trained new staffs; manage operations of reception staffs, waiters, waitresses, and kitchen porters.

Tổ chức: Casa De Castro Cake Shop - Khác - Anh

Giai đoạn: 06/2014 -12/2014

Hình thức làm việc:

Chuyên môn: Nhiệm vụ: - Welcomed and advised customers to boost sales; dealt with customers’ queries; received call and kept store in order. - Organized the store to ensure cakes to be well displayed; checked inventory and managed product’s quality.

Tổ chức: Multi Trust Co., Ltd

Giai đoạn: 03/2015 -Hiện tại

Hình thức làm việc:

Chuyên môn: Nhiệm vụ: 1/ Recruitment: - Assess needs as regards positions/ employment and manpower planning, to make recruitment plan and implement the selection processes for the company’s demand. - Develop & maintain candidate pool to ensure candidate source for effective requirements. - Monitors applications and develops/reports to HR Manager timely the database of qualified candidates. - Develop and update the job description for all required vacancies, keep in touch with recruiting channels, and manage relationships with headhunters. - Prepare and post recruitment advertisements (via Internet, Newspapers, & Internal recruiting board…etc.), after its content has been approved by the Management team. - Update the master list of applicants from different sources: Company’s websites, HR’s email, walk-in CVs, Vietnamwork, Careerbuilder, 24h, and other headhunters. - Screen & evaluate the CVs to make the shortlist of candidates, send interview invitation letters, and follow up the results after different rounds of interviews. - Schedule, organize & arrange the interview appointments for shortlisted candidates, and conduct candidate reference checks (if any). - Cooperate with HR manager to interview shortlisted candidates. - Coordinate with Dept. Heads to provide advice & assistance for employment recruitment. - Prepare the Offer Letters for possible candidates. - Organize orientation meetings for new staffs (foreign and Vietnamese employees) in order to discuss about the company’s regulations, offers, and policies. - Update Staff information and organization’s charts to control the staff movements and headcounts. - Making registration of bank card, name tag, & finger print for new staffs, and follow up uniform issuance. 2/ Training: - Following and making HR Induction Training/ Orientation Training for all new employees. - Support HR manager & Operation manager in setting up training plan & internal coaching teams. - Conduct surveys on demand of the employees to set up training classes. - Give training on basic and advanced technical matters. - Track the training team’s performance and find out the existing problem if any. - Make reports for different training processes as requested by HR manager. - Manage the monthly training progress of different departments (kitchen, service, bar…etc.). - Coordinate with HR manager & Operation manager to build promotion tests for different departments (kitchen, service, bar…etc.). - Follow up to make sure that the Training schedule is completed fully. - Keep updating the data and necessary changes in the current training methods. - Collaborates with colleagues from other sections and trainers to organize the induction events and manage training results/records. 3/ Administrator - Report to the foreign HR manager daily records and perform a full range of duties. - Monitors and timely reports to HR Manager the status of recruitment and staffing. - Keep updating information for new staff’s and the resignations, and manage all employment databases. - Processing HR monthly reports of attendance logbook, leave, resignation and fine records - Manage working schedule and attendance record of all outlets in Hanoi, Singapore, and Ho Chi Minh. - Prepare agenda, room, projector, and relevant document for meetings of different departments. Record, translate, & report meeting minutes to foreigner HR manager. - Update, translate and inform new announcements, memos, and policies for all staff in all outlets. - Collecting finger print data of all outlets to process monthly payroll generation. - Research & book the flight ticket as required from HR manager. - Support HR manager & Operation manager to organize promotion events, food fair, recruitment events for internship programs. - Manage the maneuver of employees among outlets in order to make sure enough support staffs during busy times. - Be the translator & secretary for foreigner HR manager & oversea staffs in required events.