Nhân Viên Kinh Doanh, Dịch Vụ, Du Lịch , Khách Sạn, Lam Bep Luke Nguyen | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Đà Nẵng

Tên trường: Đại Học Duy Tân

Giai đoạn: 2006 -2009

Tên khoa: Bachelor Of English

Địa chỉ: Đà Nẵng

Ghi chú học tập: Đào tạo chuyên sâu về tiếng anh, nghiệp vụ sư phạm tiếng anh kỹ năng biên phiên dịch kỹ năng giao tiếp tiếng anh chuyên nghiệp nghe , nói đọc, viết sử dụng tiếng anh Academic trong giao tiếp trang trọng và giao tiếp hiện đại

Tên trường: Holmes Institutes (Australia)

Giai đoạn: 2008 -2011

Tên khoa: Diploma Of Hospitality Mangement

Địa chỉ: Đà Nẵng

Ghi chú học tập: The Hospitality Management prepares individuals to understand and apply the administrative and practical skills needed for supervisory and managerial positions in hotels, motels, resorts, inns, restaurants, institutions, and clubs. Course work includes guest services, leadership, management, restaurant operations, lodging operations, marketing, sanitation, food preparation, food and beverage management and other critical areas Course Structure Diploma of Hospitality (SIT50307) SITXCOM001A Work with colleagues and customers SITXCOM002A Work in a socially diverse environment SITXCOM003A Deal with conflict situations SITHIND001A Develop and update hospitality industry knowledge SITXOHS002A Follow workplace hygiene procedures SITXOHS001A Follow health, safety and security procedures SITXOHS004A Implement and monitor workplace health, safety and security practices SITXHRM001A Coach others in job skills SITXFIN001A Process financial transactions SITXFIN002A Maintain financial records SITXFIN003A Interpret financial information SITXFIN004A Manage finances within a budget SITXFIN005A Prepare and monitor budgets SITXADM003A Write business documents SITXMGT001A Monitor work operations SITXHRM002A Recruit, select and induct staff SITXHRM006A Monitor staff performance SITXHRM005A Lead and manage people SITHACS001A Provide accommodation reception services SITHACS002A Conduct night audit SITXCOM004A Communicate on the telephone SITHFAB004A Provide responsible service of alcohol SITHFAB011A Develop and update food and beverage knowledge SITXINV001A Receive and store stock SITXINV002A Control and order stock SITXSLS001A Sell products and services SITXCOM004A Make presentations SITXADM002A Source and present information SITXADM004A Plan and manage meetings SITXMGT002A Develop and implement operational plan SITXOHS005A Establish and maintain an OHS system SITXHRM007A Manage workplace diversity SITXCCS002A Provide quality customer service SITXCCS003A Manage quality customer service SITXMGT006A Establish and conduct business relationships SITXGLC001A Develop and update legal knowledge required for legal compliance SITXHRM003A Roster staff HLTFA301B Apply first aid SITHIND003A Provide and coordinate hospitality service 36 service periods Holistic unit Holmes Institute reserves the right to change the structure of the course and to change the sequence in which competencies are delivered. CRICOS Provider Codes: Holmes Institute Pty Ltd VIC 02639M; NSW 02767C; QLD02727M

Tên trường: Holmes Institutes (Australia)

Giai đoạn: 2008 -2011

Tên khoa: Certification IV in Commercial Cookery

Địa chỉ: Đà Nẵng

Ghi chú học tập: Course Structure Certificate IV in Hospitality (Commercial Cookery) (SIT40407) SITXOHS002A - Follow workplace hygiene procedures SITXOHS001A - Follow health, safety and security procedures HLTFA301B - Apply first aid SITHIND001A - Develop and update hospitality industry knowledge SITXCOM001A - Work with colleagues and customers SITXCOM002A - Work in a socially diverse environment SITXCOM003A - Deal with conflict situations SITXHRM001A - Coach others in job skills SITHCCC001A - Organise and prepare food SITHCCC002A - Present food SITHCCC005A - Use basic methods of cookery SITHCCC003A - Receive and store kitchen supplies SITHCCC008A - Prepare stocks, sauces and soups SITHCCC006A - Prepare appetisers and salads SITHCCC004A - Clean and maintain kitchen premises SITHCCC009A - Prepare vegetables, fruit, eggs and farinaceous dishes SITHCCC010A - Select, prepare and cook poultry SITHCCC011A - Select, prepare and cook seafood SITHCCC012A - Select, prepare and cook meat SITHCCC029A - Prepare foods according to dietary and cultural needs SITHCCC014A - Prepare pastries, cakes and yeast goods SITHPAT006A - Present Desserts SITHCCC013A - Prepare hot and cold desserts SITHCCC016A - Develop cost effective menus SITHCCC015A - Plan and prepare food for buffets SITXINV001A - Receive and store stock SITXINV002A - Control and order stock SITHCCC027A - Prepare, cook and serve food for food service (holistic unit) 12 service periods SITHCCC028A - Prepare, cook and serve food for menus (holistic units) 48 service periods SITXFSA001A - Implement food safety procedures SITXFIN005A - Prepare and Monitor Budgets SITHCCC025A - Manage finances within a budget SITHCCC025A - Monitor catering revenue and costs SITXFIN003A - Interpret financial information SITXFSA002A - Develop and implement a food safety program SITXOHS004A - Implement and monitor workplace health, safety and security practices SITXHRM005A - Lead and manage people SITXMGT001A - Monitor work operations SITHCCC026A - Establish and maintain quality control of food Holmes Institute reserves the right to change the structure of the course and to change the sequence in which competencies are delivered. CRICOS Provider Codes: Holmes Institute Pty Ltd VIC 02639M; NSW 02767C; QLD 02727M

Tổ chức: Furama Resort Danang

Giai đoạn: 7/2006 -9/2007

Hình thức làm việc:

Chuyên môn: -includes helping guests check in, providing them with keys to their room and showing them where their room is located. Hotel receptionists are also responsible for assisting guests when they leave the hotel at the end of their stay by ensuring they had a pleasant stay and handling their payments. -ensures that guests needs are met by arranging to send them supplies when requested., are responsible for the hotel safe where guests can leave their valuables. Hotel receptionists also take reservations over the phone, and even provide directions to the hotel when necessary. - help set up facilities for companies holding conventions at their hotel, they will need to work with other employees in setting up things like conference rooms and help coordinate the deliveries of beverages, snacks and even Lunches for Business Guests

Tổ chức: Orchird Restaurant Australia

Giai đoạn: 10/2008 -9/2011

Hình thức làm việc:

Chuyên môn: Supervise and participate in kitchen and dining area cleaning activities. • Resolve customer complaints regarding food service. • Train workers in food preparation, and in service, sanitation, and safety procedures. • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.