Nhân Viên Kỹ Thuật Nguyen Thanh Tuan | ứng viên tìm việc Bán hàng tại Bình Định

Tên trường: Đại Học Văn Lang

Giai đoạn: 2007 -2010

Tên khoa: Cữ Nhân Công Nghệ Thông Tin

Địa chỉ: Bình Định

Ghi chú học tập: Lập Trình Căn bản Phần Cứng Máy Tính Quản Lý Hệ Thống Quản Trị Mạng

Tổ chức: OFFICIENCE(Vietnam)

Giai đoạn: 03/2007 -03/2009

Hình thức làm việc:

Chuyên môn: -Manage the physical network infrastructure including ADSL, wireless and remote local area network (LAN). -Work with Network Manager to define and incorporate best practices for service management and network configuration, change management, release and risk management -Monitor, tune and document ongoing network and system performance -Maintain network design documentation and collaborate with management for infrastructure changes, additions and enhancements -Manage a Data Server to backup data of users (SQL 2000, File maker 9). •Analyze the data of workstations. •Provide a solution to backup and restore data of clients from server. •Install and configure Database System on Window Environment. -Provide IT support service to staffs. Support office staff with IT services including installation, configuration, and testing, troubleshooting, software, networking and applications -Support VOIP system

Tổ chức: Anh Tin Company(Vietnam)

Giai đoạn: 04/2009 -04/2010

Hình thức làm việc:

Chuyên môn: -Support customer • Assist customers via phone, Remote with their issues (Wifi, Broadband, Laptop issues, printers ) • Assist with new employee training including store policies, network system, data management • Resolve escalation from customer about company products -Projects • Buided blog site, update information, customer issue and resolutions. • Made technical guiding ebooks. • Network System Manternance of Company

Tổ chức: DELL ASIA PACIFIC(Malaysia)

Giai đoạn: 12/2010 -12/2013

Hình thức làm việc:

Chuyên môn: -Support customer • Answer ACD calls and access customers, technical support needs and handle/route accordingly. • Provide first-level technical support on basic operational or maintenance of a personal computers and/or peripherals using documented procedures and available tools. • Provide support to engineers in the field, assisting them with the repair process on site, and make decisions on further actions required in case the problem cannot be solved. • Use troubleshooting techniques to identify products that are defective and follow guidelines in issuing service calls. • Analyze daily data to identify emerging support, product, or compatibility problems -Sale consultation • Up sale, do extend warranty for customers when system expire date • Meeting up with customers to present, consult them about specific solutions, answer their queries, and support them to solve their problems. • To make outgoing calls pertaining to the sale of online advertising • Supporting customers, who were using the services provided by Company. • Work with business customers to price, quote, negotiate, provide technical product information and provide overall support on an ongoing basis via the telephone • Establishing and maintaining good relationship with customers or with other Retailers related companies to develop implementing sales strategies -POD Lead & Project management • Manage a group of 3 to 5 persons and deliver results Hygiene, CE • Resolution of escalated customer calls • Managing several major projects in the Company • Planning, allocating works and monitoring the projects to ensure the projects’progress on time. • Solving projects’problems and discussing with Manager about the possible solutions. • Organizing activities to build up the team spirit during staff holidays, contributing to the development of Company’s culture.