Nhân Viên Lễ Tân- Nhân Viên Đặt Phòng (Receptionist - Reservation) Nguyễn Thị Hải Hậu | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Hồ Chí Minh

Tên trường: Nha Trang Teacher’S Training College

Giai đoạn: 2008 -2011

Tên khoa: Collegial

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: English for Business and Tourism

Tên trường: Institute Of Applied Informatics

Giai đoạn: 2009 -2012

Tên khoa: A Level For Computer

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Programme MS.Office, level A

Tên trường: Nha Trang Teacher’S Training College

Giai đoạn: 2009 -2012

Tên khoa: Chinese Language Course, Level A

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Chinese language course, level A

Tổ chức: Studying Time:

Giai đoạn: 2008 -2011

Hình thức làm việc:

Chuyên môn: - Attended some part time jobs during studying time , such as: Tutor, Tour Guide for some city tours, volunteer….. - 2009: Volunteer for Nha Trang Sea Festival 2009. - Dec, 2010: Attended the choir for Christmas festival in Sheraton Nha Trang Hotel & Spa. Got many compliments from managers and staffs and got a good salary.

Tổ chức: Sheraton Nha Trang Hotel & Spa

Giai đoạn: 02/2011 -04/2011

Hình thức làm việc:

Chuyên môn: + Receiving booking by Email, telephone or directly booking from guests. + Waitress, can know how to make some cocktails, using hotel system to check bill for guest.

Tổ chức: Mia Nha Trang Resort (5 Star Resort).

Giai đoạn: 05/2011 -05/2012

Hình thức làm việc:

Chuyên môn: + Welcome and register the guest according to the procedures. + Checking- in, checking- out Procedures. + Use fluently hotel system. + Make the booking reservation for guest when they come directly. + Review the room rates, room location, and types of room. + Know all methods of payment when the guest check-out : by cash, credit card, bank transfer and other methods. + Know all reception procedures : change foreign currency, cash paid- out, book air ticket, write VAT invoice, cashier … + File and post all charges to guest accounts. + Solve complaints from guest. + Handle all problems during working time. - Reservation (Temporary employee): + Make the Reservation for guest by email, phone, fax or direct. + Review the room rates, room location, and types of room.

Tổ chức: Asiabooking Company

Giai đoạn: 06/2012 -Hiện tại

Hình thức làm việc:

Chuyên môn: + Check and receive booking for guest by email, phone, direct, online + Update hotel information then introduce for customer. + Control contract with client + Make reservation for guest + Amend booking when the guest ask + Make method of payment for guest: bank transfer, online.... + Using autolook system.