Nhân Viên Qa - Qc Lê Tường Vi | ứng viên tìm việc Thẩm định/Giám định/Quản lý chất lượng tại Hồ Chí Minh

Tên trường: University of Social Sciences and Humanities, HCM City

Giai đoạn: 2005 -2008

Tên khoa: 6

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Major- English Linguistics and Literature, Bachelor of Arts,

Tên trường: Faculty of Economics. HCM City

Giai đoạn: 2008 -2011

Tên khoa: 2

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Course of Secretary and Assistant Director

Tổ chức: Sherwin Williams Vietnam

Giai đoạn: 7-2011 -6-2016

Hình thức làm việc:

Chuyên môn:  Be in charge of nearly twenty big and small customers under my Supervisor’s assignment, even some foreign Customers.  Receive PO from Customers via email or fax, then key POs into Oracle system  Control POs from the Customers and make sure that all deliveries to customers in time to meet Customer’s expectation.  Be an important bridge linking information between Customer and Factory, communicate with Production and have a feedback about PO to Customers by email or fax.  Follow up the Production Process and confirm the time to deliver to the Customers  Work closely with technicians who can understand more clearly situation and demand of customers that help CSD offer the best service to customers.  Plan the delivery to Customers, prepare documents including Delivery Note, invoices, COA, CO and arrange the trucks with Storage Dept for its shipment,  Do the monthly report with the forecast, the turnover at the end of every month, do some reports assigned by the Manager.  Receive all Customer’s complaint and finding out the solutions together with other departmnets, satisfying all customer requirements in the limited function including attitude of communication and attitude of service.  Through work experience, foreseeing problems which can happen to customers concerning to delivery time, proper quantity on PO, the prices…to reduce difficulty and unnecessary complaint from customers to a minimum.  Cooperating harmoniously with relevant departments such as Technical, Production, Store, Q/C, Q/A, R&D, Purchasing dept… to ensure that every requirement from customer is satisfied, then combine with the other department to solve all complaints from Customers.  Do some paperworks for my record: store Purchasing Order papers, invoices, delivery notes or something related to my shipment and customers.  Build customer service culture and ensure high customer satisfaction.  Ensure data accuracy to Customers and operation team.  Ensure in time response to Customers on inquiry and order management.  Support some necessary reports when the relevant Depts ask something, have a good support for Salesman, transmit the information to other Departments, supply MSDS, TDS ot another Certificates to Customers.  Build and maintain the good relationship with Customers, give some methods, market information and service.

Tổ chức: Viet Phap Quoc Te Company – Viphavet

Giai đoạn: 11-2010 -5-2011

Hình thức làm việc:

Chuyên môn:  Support Sales Department for Sales Admin, the advances fee.....  Schedule the business and arrange the transportation to the Staff.  Contact the Experts by email for booking the flight ticket, the hotel, the restaurant before the seminar.  Do the weekly report and summary the reports from all of Sales Staff.  Evaluate the working performance and result of all the Staff at the end of every month from their Supervisor, then submit to HR Department for their allowance and bonus.  Attend and build up the minutes.  Support to write down the PO from the customers.