Operation Executive Bui Thuy Vu Anh Thu | ứng viên tìm việc Chăm sóc khách hàng tại Hồ Chí Minh

Tên trường: University 0F Greenwich, Uk

Giai đoạn: 2012 -2015

Tên khoa: Master Of International Business

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Marketing, Business Research, Business Strategy, finance and accounting management ....

Tên trường: Hanoi National University, Hcm City Branch, Vietnam

Giai đoạn: 1997 -2000

Tên khoa: Bachelor Of Arts; Major: English

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Hanoi National University, Ho Chi Minh City Branch, Vietnam. Bachelor of Arts; Major: English

Tên trường: University Of Natural Sciences, Ho Chi Minh City, Vietnam

Giai đoạn: 1992 -1995

Tên khoa: Bachelor Of Science; Major: Chemistry.

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Bachelor of Science; Major: Chemistry. University of Natural Sciences, Ho Chi Minh City, Vietnam

Tổ chức: Dx Trading Service Purified Water Treatment System)

Giai đoạn: 01/1997 -04/2000

Hình thức làm việc:

Chuyên môn: • Processed orders and managing requisition procedures and policies. • Scheduled and coordinated meetings, interviews, appointments, events and other similar activities which also includes travel and lodging arrangements... • Obtained all relevant information to handle inquiries and complaints • Conducted regular staff training and attending to administrative duties. • Managed subordinates to ensure all orders are processed accurately and efficiently. • Followed–up the process of water treatment system and the financial process during work. • Recognized sale opportunities and cross-sell when dealing with customers • Maintained to contact with all existing customers to ensure high levels of customer satisfaction • Maintained quality of follow up and adherence to debt collection • Established procedures for managing and controlling projects Key accomplishments: • Supervised multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems. • Contributed to an 8% sales increase in 1999 by improving sales-tracking techniques. Reason for leaving job: Professional advancement offered by a larger organization.

Tổ chức: Prudential Vietnam Assurance (Life Insurance)

Giai đoạn: 05/2000 -12/2010

Hình thức làm việc:

Chuyên môn: •Managed customer service center’s activities including feedback monitoring and complaints handling to ensure customer satisfaction and smooth operations. •Managed the quality of customer service in consistency, accuracy and compliance. •Monitored expenses of CS and taskforce visits in approved budget. •Established CS initiatives and strategies in improving the efficiency and quality of service, in accordance with the core values “Customer First”, “Customer satisfaction”. •Ensured the implementation of new CS projects, memos, guidelines of the Company with uniformity in all CS contacts points. •Developed training plan for new CS staffs and maintained continuous training for existing staffs. •Oversaw Human Resource functions by monitoring staff Performance, conducting appraisals and coaching staff to bring out their best skills. •Reviewed monthly reports and reduced TAT (Turn around Time) of transactions to ensure the productivity and achieve targets. •Ensured manpower and various resources were allocated effectively and efficiently. Key accomplishments: •Managed a team of 10 to attain the highest customer service ratings- got 100% marks including communication skills, problem resolution and politeness. •Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in week and consistently met performance benchmarks (speed, accuracy, volume). •Co-developed on-the-job training program that reduced training time from six weeks to four •Completed customer service training to learn ways to enhance customer satisfaction and improve productivity. Reason for leaving job: Pursuit of advanced degree and seeking a bigger challenge for growth and opportunity for advancement in a team-oriented environment.

Tổ chức: Metropole Hotel

Giai đoạn: 01/1993 -12/1996

Hình thức làm việc:

Chuyên môn: • Extended a warm welcome to guests and ensuring smooth check-ins and check-outs. • Handled reservations by phone, e-mail, letter, fax and face-to-face • Reviewed reservation book daily for accuracy to ensure timely billing and payment. • Managed Hotel Business Center: translating, tourist guides, and other services for Hotel Guests • Participated in trade shows by setting up a booth and soliciting travel agencies. • Communicated with travel agents to offer special room rates for improved booking levels. • Worked closely with the Sales Manager to change room rates depending on seasonal demands and revenue targets in order to maximize occupancy of rooms. • Cooperated with Public Relation department to keep informed of special events or local affairs that required the facility to modify or augment its accommodations. • Built positive relationships with potential clients and tourist agencies, highlighting hotel facilities as optimum for business events of all kinds. Key accomplishments: • Brought a high standard of integrity and friendly approach to staffs & Hotel Guests. • Improved team spirit while increasing the Hotel room productivity. Reason for leaving job: Seeking new challenges, career growth and gaining a broad base of knowledge in a dynamic company