Receptioist Supervisor / Human Resources Nguyễn Thị Minh Ngọc | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Hồ Chí Minh

Tên trường: Cao Đẳng VIỆT - MỸ

Giai đoạn: 2012 -2015

Tên khoa: Cao Đẳng

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Quản trị du lịch

Tổ chức: Hd Media Company

Giai đoạn: 11-08-2012 -03-12-2012

Hình thức làm việc:

Chuyên môn: • Update and maintain the customer information records, customer contact list • Report and update customer’s requirement to management, relates parties for working and feedback on the solutions • Monitor customer service email account, Skype account and filter all incoming requests, and distribute to the right persons

Tổ chức: Liberty Central Saigon Riverside Hotel

Giai đoạn: 01-08-2013 -01-06-2014

Hình thức làm việc:

Chuyên môn: • Welcome guest to a warm and friendly environment while also creating a professional first impression. • Assist the Front Office Manager in the implementation of any program for the further development of the hotel • Making hotel revenue report • Check guests in and out promptly, professionally and accurately • Online and telephone room service to Guests • Answering inquiries pertaining to hotel service, registration of guest • Making restaurant, transportation for guest • Greeting, communicating with Guest in a polite • Responsible for cash float • Set a high standard of service to exceed guest expectation at all times.

Tổ chức: Liberty Central Saigon Riverside Hotel

Giai đoạn: 01-06-2014 -05-06-2015

Hình thức làm việc:

Chuyên môn: • Organizing, preparing agendas for GM, and taking minutes of board meeting • Summarizing departments’ reports before sending to the General Manager • Daily and Monthly report, making memo transferring to all department • Assist General Manager for the project activities • Attends daily briefing and taking meeting minutes • Manage the day to day activities of GM, including correspondence, document filing.