Resume Đoàn Thành Đạt | ứng viên tìm việc Chăm sóc khách hàng tại Hồ Chí Minh

Tên trường: CBAM : College of Business Administration For Manager

Giai đoạn: 2011 -2014

Tên khoa: Certificate-2011

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Supply Chain Management

Tên trường: R & D Institute of Logistics

Giai đoạn: 2012 -2015

Tên khoa: Certificate-2012

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Warehouse & Inventory Management

Tổ chức: Daewoo Hanel Electronoics Co.,Ltd

Giai đoạn: 03/1996 -03/2009

Hình thức làm việc:

Chuyên môn: Sales & Marketing - Introduce new models, new products to Distributors. - Evaluate and choose distributor in every province (South of Vietnam) - Make sales contract to the distributors. - Make suitable sales and payment policy. - Follow monthly sales, payment, account remain, overdue. - Make monthly/ quarterly promotion, Tet holiday promotion plan… - Negotiation special policies to big distributors for OEM, exclusive model, exclusive model. - Monitor and control the proposed plan to achieve the target. - Engage manpower and set up sales branch office in Nha Trang and Can Tho. - Have big success in installment sales policy to office staffs in state organizations, banks, post office, hospital, company in 1998 Customer Service Logistics: - Receive daily stock report: Input, output, on hand. - Send stock report to Sales dept. - Follow up goods transferred from factory to HCMC branch W/H. - Refer sales forecast to make planning order. - Check out quantities, loading and unloading fee report, truck report. - Arrange goods follow strictly FIFO and fire prevent regulation. - Settle transportation issues: Loss, broken, goods insurance.. - Receive daily stock report: Input, output, on hand. After Sales : - Succeed in survey, set up and managing Southern C/S system from Ca Mau to Phu Yen. - Settle customer complain from Indirect service center (ISC) and distributors. - Check and approve ISC spare part order. - Check daily working plan for C/S staffs in Direct Service Center (DSC). - Check before send Weekly report and HCMC spare part order to H.O. - Check monthly report from ISC - Make Southern monthly report, summarize all defect and suggest improvement and prevention methods. - Make plan to visit some ISC in province for checking quarterly.

Tổ chức: Vinatex Supermarket Chain

Giai đoạn: 03/2009 -03/2014

Hình thức làm việc:

Chuyên môn: Purchasing Business Management: - Hold meetings to introduce new products to categories team leader. - Approve new products from new Suppliers. - Assign new products of Partners such as Unilever, P & G… to Supermarket network. - Review & approve new increased prices from Suppliers.(14 days from received announcement). - Approve sell out price (Marginal profit) - Approve sales promotion from Suppliers such as : New year, Lunar new year, Valentine, Women international day, Independent day, Children international day, National day, Christmas day… - Make sales contract to the Suppliers: Negotiation of transportation allowance, in-time payment, yearly turnover discount… - Category Management : Plano-gram display goods on gondola (After one year sales result, Retailer and Partner make a agreement in display goods on gondola or depend on AC- Nielsen market information research) - To manage Gondola-end, Island, trolley, basket, promotion event.. for lease. Distribution Center Management : Control all divisions in DC such as: - DC Administration team. - DC Food Team. - DC Non food Team: Cosmetics (H & B), house-wares, Clothing… - DC IT team. - DC Accounting team. - DC Maintenance team. - DC Security team. - DC transportation team.