Resume Hoàng Hải Đăng | ứng viên tìm việc Chăm sóc khách hàng tại Hồ Chí Minh

Tên trường: SHATEC ( SINGAPORE HOTEL AND TOURISM EDUCATION COLLEGE)

Giai đoạn: 2009 -2012

Tên khoa: DIPLOMA IN HOTEL MANAGEMENT

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: ALL THE SUBJECT ABOUT HOTEL AND TOURISM MANAGEMENT

Tổ chức: HIDDEN HOST EVENT AND OUTSIDE CATERING

Giai đoạn: 08/2007 -04/2008

Hình thức làm việc:

Chuyên môn: - Lead & assign service staff to fulfill all the tasks & the side duties according to the defined standard - Supervise the working process to ensure the food & drinks are delivered in the time line - Take order, serve food & drinks for local & international customers - Explain how various menu items, describing ingredients and cooking methods - Check with customers to ensure that they are enjoying their meals - Give & receive feedback (customer & internal staff) - Handle guest’s complaints - Train & coach staff - Report direct to Manager

Tổ chức: AMARA HOTEL SINGAPORE

Giai đoạn: 04/2008 -04/2009

Hình thức làm việc:

Chuyên môn: - Lead & assign service staff to fulfill all the tasks & the side duties according to the defined standard - Supervise the working process to ensure the food & drinks are delivered in the time line - Take order, serve food & drinks for local & international customers - Explain how various menu items, describing ingredients and cooking methods - Check with customers to ensure that they are enjoying their meals - Give & receive feedback (customer & internal staff) - Handle guest’s complaints - Train & coach staff - Report direct to Manager

Tổ chức: DUO EXPRESS CAFETERIA

Giai đoạn: 08/2009 -09/2010

Hình thức làm việc:

Chuyên môn: - Lead & assign service staff to fulfill all the tasks & the side duties according to the defined standard - Supervise the working process to ensure the food & drinks are delivered in the time line - Take order, serve food & drinks for local & international customers - Explain how various menu items, describing ingredients and cooking methods - Check with customers to ensure that they are enjoying their meals - Give & receive feedback (customer & internal staff) - Handle guest’s complaints - Train & coach staff - Report direct to Manager

Tổ chức: VINPEARL RESORT AND SPA

Giai đoạn: 04/2011 -07/2011

Hình thức làm việc:

Chuyên môn: - Lead & assign service staff to fulfill all the tasks & the side duties according to the defined standard - Give & receive feedback (customer & internal staff) - Handle guest’s complaints - Train & coach staff - Explain how various menu items, describing ingredients and cooking methods

Tổ chức: ATT International Corporation

Giai đoạn: 10/2011 -03/2014

Hình thức làm việc:

Chuyên môn: - Lead & assign service staff to fulfill all the tasks & the side duties according to the defined standard - Give & receive feedback (customer & internal staff) - Handle guest’s complaints - Train & coach staff -Developing and maintaining marketing strategies to meet organizational objectives. -Evaluates customer research, market conditions, competitor data and implements marketing plan changes as needed