Sales Manager Nguyễn Thới Khang | ứng viên tìm việc Bán hàng tại Hồ Chí Minh

Tên trường: Đại Học Kinh Tế TP.HCM

Giai đoạn: 2015 -2018

Tên khoa: 6

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Quản Trị Kinh Doanh

Tổ chức: Tkc Co., Ltd

Giai đoạn: 10-2004 -12-2014

Hình thức làm việc:

Chuyên môn: Please find my brief duties as follows: *Sales executive and marketing -Looked for computer product suppliers in overseas and set up business relation -Build and signed purchase contact and P/I with suppliers -Selected suitable products in term of new model/ best quality/ competitive price to meet customer’s demand -Be Responsible for import and export activities mainly in importation of computer products to include CTX LCD monitor, touchscreen, Flashdisk and ect. -Developed own brand named TKC to include: touch LCD Monitor, Flash Disk -Researched market and found target customers for the company -Recruited and coach new staff -Selected sample set and deployed product penetration campaign for CTX products, TKC touch LCD monitor and TKC falsh disk successfully. -Planed the stock and promoted sales -Developed dealers and selected potential dealers to expand business relationship -Issued authorized letter and certificate of products to business partners to attend the bid and arrange the goods to supply to contractor -Be responsible for monthly salary / bonus calculation to sales department, yearly turnover and debt collection from the customers. -Supervised the team of 10 - 15 persons, checked daily/ weekly sales report to find prospect customer, collected and handled customer’s rejection about goods and services of the company. Evaluated staff performance and counted incentives for staff / dealers -Implemented promotion schemes with combination 02 campaigns both “ PUSH” and “PULL” to include rebate / incentives for Dealers and free gift and lucky draw for the end-users -Frequency visit dealers to monitor stock status, collected market information / competitors so as to plan the stock accordingly -Controlled and maintained selling price in the market -Compromised with local suppliers in term of products/ price/ warranty to ensure enough stock for sales scheme, service and promotion *Administration -Recruited and trained the sales staff and customer care staff -Task organization and assign job to staff -Monitored and reminded sales staff and collected debt from the customers -Established business reports for the company such as finacial report, sales report, business operation result, expenditure report -established comapy’s salary payroll based on basic salary, allowances, bonus, social insurance, health insurance -Formulated cost worksheet to include pre-tax price, import cost, freight charge, handling fee, selling expenses -Responsible for checking and signing reports and documents submited to tax department to include yearly financial report, invoices report, monthly VAT report, yearly tax settlement minutes, individual income tax. *Marcom activities -Carried out sample set campaigns via sales outlets for trial use and customer introduction. -Implemented new product/ new technology awareness creation campaign as the best brand name in the market by sample labtest method and do write-up on PC Magazine -Generated advertising ideas and proceed advertising campaign for the company. -Created leaflets/ Posters for the company and deployed catering compaign to many dealers all over the country -Planned and deployed exhibition participation plan in HCMC ComputerWorld EXPO to introduced new products and new technology to the consumers -Set up a showroom to display all TKC products and CTX monitors or deployed product display corner plan at dealer shop/ supermarket. *Aftersales service -Established and deploy the after-sales service to customer, build warranty terms and warranty card, warranty stamp ensure to resolve customer’s complaints totally and obtain most satisfaction to customer -Build customer’s database completely and accurately to make sure update, tracking, statistics to implement marketing campaigns and customer support effectively. -Collected customer’s feeback and researched competitor’s service products in the market, customer need learn channels, find weakness of service. Then make suggestion of improving method and outline customer retention tactics. -Establish Call Center System to collect and handle customer’s feedbacks, introduce our authorized services centers or procedures referring to the mechanic of retured and repaired or exchange a new one or preliminary repair guide to customer if needed. -Close collaboration with marketing team to develop and maintain “ Customer Service Culture” . This is key point as guidelines in development the customer care center in the future -Proposed warranty conditions to suppliers and plan spare-parts for replacement -Build checking system for repaired set before returning to customer or technical report and method of parts preservation.

Tổ chức: Vpdd Philips Singapore Việt Nam

Giai đoạn: 7-1996 -7-2004

Hình thức làm việc:

Chuyên môn: Please find my brief activities as follows: *Sales executive management and marketing for Philips monitors -Approached and found objective customers -Market research include brand visibility, SWOT analysis and market size estimation -Made Pricewaterfall and analysized import costs such as import tarrif, handling cost, freight charge ect. then make pricing comparision with competitors and requested distributor’s price/ dealer’s price/ retail price to headquarter in Singapore -Planed sample unit to display at Philips Showroom to intrduce goods to customers and convinced customers to place a trial order. -Enter the market for Philips monitors by the initial order -Developed dealers as many as possible across the country to expand sales oppotunities. -Choosed top dealers , appointed distributor and streamlined sales channel. -Compromise with distributors under terms and conditions of products/ price/ warranty policy to commit quantity/ sales every year. -Supervised sales from dealer/ distributor and ask to take new stock. make rolling forecast with Singapore accordingly. -Controled and maintained selling price to avoid pricing messy in the market -Suggested and deployed price strategy to distributor/ dealer/ end-user -Implemented sales competition programe among dealers, shortlisted top saleman, then make suggestion of sales incentive scheme to push sales -Promoted display showcase and display units campaign via potential dealer to increase visibility in the market and quantity commitment -Held meeting with distributors frequently to discuss about products/ price / warranty/ technology/ feedback from customer. Then proposed product strategy to Singapore -Bulid communication system to Sales Manager / sales team in Sinapore to arrange goods/ shipping documents/ delivery leadtime/ payment time. -Monitor and make suggestion quickly in case of sudden change in the market to clear off old stock and maintain business relation with current customers. -Deployed monitors promotion schemes to include free gift given away / lucky draw to make market PUSH and PULL to Philips. -Product training for distributor/ dealers as well as selling skills -Prepare purchase contract and arranged yearly master sales contract signing ceremony between Philips and Distributor. -Participated quarterly meeting in area hosted by Philips Asia Pacific and make product forercast. *Marcom activities -Generated and interpreted the advertisment for Philips Monitors, dealed with local ads company to do artwork and send it to head office for approval. Then proceed advertising schedule and advertising fund. -Implemented campaign to cater catalogues/ leaflets/ plagline/ poster/ catalogue holder to dealers /distributors. -Proposed and deployed shopsign/ lightbox to distributor/ dealer showroom -Planed and promoted Exhibition, product/ fund sponsorship at register desk. -implemented new product labtest and technology write-up to create more awareness of Philips Monitors -Held seminar to launch new product -Planed and Suggested yearly advertising shedule to Singapore base on number of monitor commited by dealers -Promoter campaign at dealer shop to introduce our products and to attract customers to Philips -Deployed sample set scheme via dealer network to test and introduce to customer *Aftersales service -Suggested warranty policy to customer based on term and conditions agreeing between distributor and Philips. -Appointed and streamlined service center for monitors -Held monitor technician training course for distributor / dealer -Suggested method of repair the returned coming from manufacturer’s error or natural influences caused -Planed spare-parts for monitor based on quantity of monitor sold to Vietnam and supply to distributor accordingly. -Coordinated with distributor /dealer to build feedback collection system, shortcomings and weakness in repair of the returned. Suggested solution of repair and resolve better. -Researched competitors and proposed method of competitive warranty support and make customer happy most.

Tổ chức: Công Ty Máy Tính Việt Nam 2 (Fuji Xerox Division)

Giai đoạn: 7-1993 -7-1996

Hình thức làm việc:

Chuyên môn: Duties: -Develop customers for Xerox Photocopiers -Arranged/ attended product introduction meeting between prospect customers and Xerox Country Manger in Vietnam -Supervised sales team of 6 persons, checked daily report to find prospect customers, and support the team to get order -Quoted selling price to customers and negotiated price/ derlivery term/ warranty conditions -Developed Xerox authorized dealer in HCMC, Can Tho and Danang -Counted sales incentive for salesmen and send it to Rep. Office for approval -Maintained relationship with potential customers to sell more copier. -Developed photocopy shop for A0 machine in HCMC -Prepared authorized dealer contract/ letter for company management to sign with dealers