Sales, Marketing, Tour Guide, Officer, Nguyễn Thị Mỹ Dung | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Bình Thuận
Tên trường: Đại Học Đà Lạt
Giai đoạn: 2011 -2014
Tên khoa: Tiếng Anh Thương Mại Và Du Lịch
Địa chỉ: Bình Thuận
Ghi chú học tập: Tiếng Anh Thương Mại và Du lịch
Tổ chức: Hoang Anh Gia Lai Resort Da Lat
Giai đoạn: 05/2011 -03/2012
Hình thức làm việc:
Chuyên môn: Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel’s accounting system. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests should they have any queries. Arranging for brief tours of the hotels rooms and facilities. Operating switchboard and directing calls appropriately. Dealing with and resolving customer complaints. Checking function sheets. Managing group bookings for conferencing, the restaurant and accommodation. Keeping up to date on all hotel products, services, pricing & promotional offers. Completing the night auditing procedures with accuracy and attention to detail. Maximise sales revenues through up selling and marketing programmes. Provide information and literature about the hotel in person and via telephone. Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.
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