Senior Administrator / Sales Admin / Office Management Phạm Thị Được | ứng viên tìm việc Chăm sóc khách hàng tại Bình Phước

Tên trường: Finance & Marketing University

Giai đoạn: 2011 -2014

Tên khoa: Bachelor

Địa chỉ: Bình Phước

Ghi chú học tập: 2010-2011 Business English Finance & Marketing University (306 Nguyen Trong Tuyen, Tan Binh Dist.) Graduation, 2011

Tên trường: Lotus University

Giai đoạn: 2008 -2011

Tên khoa: College

Địa chỉ: Bình Phước

Ghi chú học tập: 2005-2008 Business English Lotus University (08 Nguyen Van Trang, Dist.1, HCMC) Graduation, December 2008 Final year 2007-2008 Objects included: Commercial Law, LCCIEB (second level), Advanced Business English 2, Basic Marketing, International Trade, Communication 2, Corel Draw Second year 2006-2007 Object included: Physical Education 1, 2 & 3, Scientific Socialism, TOIEC, Translation and Interpretation, Advanced Business English 1, Selling Skill, Fundamental Accountancy C, Ho Chi Minh Thought, Psychology, MS Access. First year 2005-2006 Business English 1, 2 & 3, Business Correspondence 1 & 2, Translation, Public Speaking, Writing Workplace Documents, History of the Communist Party, Business Management, MS Excel, Telephone Skill, Communication 1, Political Economics, MS Word, Listening and Speaking 1, Writing and Grammar, Office Administration 1, Philosophy, Marxism, Leninism, Basic Economics, Basic Computer, Keyboard Skill.

Tên trường: Foreign Trade University

Giai đoạn: 2012 -2015

Tên khoa: 6

Địa chỉ: Bình Phước

Ghi chú học tập: International Business Administrations

Tổ chức: VIETNAM CONSULTING GROUP (VCG)

Giai đoạn: 08/2008 -10/2008

Hình thức làm việc:

Chuyên môn: Aug, 2008 to Oct, 2008 VIETNAM CONSULTING GROUP (VCG) The Final Internship Course Sales Department Assisting the Sales Manager in general. Make and organize appointments for Sales Manager with potential customers. Writing the minutes/reports for Sales Manger after Sales meetings. Preparing and completing procedure for sales Typical secretarial tasks: storing the files, filling correspondence and record, typing, translating the documents. Translating and interpreting the proposals and documents in duties for supporting the Sales Staff’s jobs. Telemarketing. Introducing to customers about the Bankcard, Loyalty card system, etc. Consulting and issuing the ATM card at Universities.

Tổ chức: Huawei Technologies Co., Ltd

Giai đoạn: 1-2009 -7-2012

Hình thức làm việc:

Chuyên môn: Jan, 2009 to Jul, 2012 HUAWEI TECHNOLOGIES CO., LTD. • Project assistant (Jan, 2009 – Dec, 2010) Organize and prepare presentation materials for conferences, meetings with customers or subcontractors. Be charge of managing and keeping all of documents and letters for hand-over Make work plan and schedule of handover activities. Follow up and update work status and progress, negotiate with client for getting signed handover document, submit drawings and obtain customer/consultant approval. Keep track of daily project progress; follow up the pending issues during survey, installation, commissioning and report to Project manager and Operators. Manage documents, drawing and provide for customers and subcontractors. Accomplish the PAT document (Provision of Acceptance Test) aims to close the project. Coordinate with various parties to achieve objectives. Assist the Project Manager in ensuring the safety and secrecy of confidential documents, project data, PAT document. Make daily document process report to Project Manager. Support Project Manager as well as project team all paper works issues as request. • Office Secretary (Dec, 2010 – Jul, 2012) Contract Quality Management Establish & maintain supplier account Set up contract management, ensure the security of company’s transaction and improve the contract approval procedure. Build up and contribute ideas, negotiate terms to improve the quality contract. Negotiate and provide solution for disputes arising from contract implementation with suppliers. Expenses Management Make payment on Ego system keep track of the approval process. Follow up the payment for service suppliers Office, Apartment, Car. Follow up the Cash flow, Petty cash payment Check up the settlement from suppliers, watch closely and have action if any problems Make the monthly report & complies statistical report about expenses of Office, Apartment, Car rental to ensure that the costs are in limitation. Administrator Ensure all office service & facilities (stationery, office machine, express, cleaner management …) always in good condition to create the best working environment for staffs Take care of the spiritual life for employees: sports activities, team-building … Ensure all activities performed within the department are in accordance with the company’s company objectives, and established safety and security working environment.

Tổ chức: Amway Vietnam Co., Ltd

Giai đoạn: 8-2012 -2-2016

Hình thức làm việc:

Chuyên môn: Aug, 2012 to Feb, 2016 AMWAY VIETNAM CO., LTD. ***Executive Secretary to Distribution Operation Director (DOD) cum Deputy General Director (Aug, 2012 to Jan, 2014) Personal Assistance to DOD Director cum Deputy General Director Manage the Director’s diary and appointments, ensuring effective use of time and preparation of papers and information in advance Prepare and/or draft correspondence for the Director as required Support travel arrangement for DOD (visa application, transportation, hotel and flight reservation) Prepare itineraries for department meeting/event/workshop Arrange and control the personal Director’s car, daily routine schedule and monthly expenses Assist with budget management and take responsibility for monitoring of expenses and expenditure of department, cash advance and claim settlement, payment processing. Manage calls and communicate to external department and outside on behalf of DOD Support DOD to make monthly sales report Support Distribution Operations team some administrative tasks Carry out a range of administrative tasks as assigned Management of, and support to, Operations meetings and other managerial staff Organize internal and external meetings and teleconferences including booking venues, arranging accommodation and taking minutes as required. Make arrangements and prepare agendas for quarterly Operations meetings and ensure papers are accurate prepared and disseminated on time. Manage all kinds of contract for department: leasing contract, service contract… Work with Agency to set up meeting room, meals…for regional meeting staged in Vietnam, welcome oversea guest and take care of delegation during meeting time. Follow up and update the master business plan and monthly Operation expenditure then report to Director Hold team outing & entertainment activities for Department staff ***Operation Management Specialist (Jan, 2014 to Feb, 2016) Implement & improve the policies and procedures regarding to customer service - Order Processing (OP) & Distributor Record (DR) at Distribution Center - Monitor the operation process related to DR & OP at all Distribution Center - Collect the feedback from internal customer and external customers related to operation process, procedure & system - Report and solve customer complaints/system problems to ensure efficiency and customer service level - Prepare training program plan & materials related to DR/OP to equip frontline employees the necessary knowledge and skill Establish and execute internal audit quarterly - Conduct and execute independent periodical audit in Distribution Center nationwide to assess the implementation of defined policies, procedures for service improvement - Checking the performance and risk assessment of physical Distribution Center in Distribution process including Form Application, Place order, Cash control, Stock take management, Complaint handling, Return product, Storing documents, Office facilities maintenance… based on the Distribution operational management standard - Identify, analyze and evaluate matters of significant weaknesses constituting a risk to the business and make recommendations for improvement - Prepare written reports for the review by the Line Manager errors audit findings and propose practical action plan for correction/improvement Support to set up and relocate the Distribution Center - Take charge of OP & DR system testing & training to new employees - Train new employees the operation policies, procedures Maintain and improve customer service level at Distribution Center - Establish good rapport and provide good customer service to distributors - Keep information related customer updated on public communication channel - Coordinate the interdepartmental projects; support new program to successful launching - Make monthly/quarterly/yearly reports and conduct analysis data