Senior Executive - System Infrastructure Services Nguyễn Mạnh Khoa | ứng viên tìm việc Ngân hàng/Chứng khoán/Đầu tư tại Hồ Chí Minh

Tên trường: NIIT Information Technology Academy

Giai đoạn: 2008 -2011

Tên khoa: Network Engineering

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Attaining a scholarship in the entrance examination • DNIIT – Network Engineering based on Microsoft Technology • English majoring in IT skills

Tên trường: VSIC Computer School

Giai đoạn: 2008 -2011

Tên khoa: CCNA

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: CCNA

Tên trường: Nature of Science University

Giai đoạn: 2006 -2009

Tên khoa: Math & computer science

Địa chỉ: Hồ Chí Minh

Ghi chú học tập: Math & computer science at Nature of Science University

Tổ chức: Trung Thuy Real Estate Group Corporation

Giai đoạn: Aug 2007 -Sep 2009

Hình thức làm việc:

Chuyên môn: - Specializing in real estate - Company size: 300 peple * Main duty: Management of IT infrastructure information, planning infrastructure, network, server and communications work as determined by the Director of IT, Provided Training to new employees, install and configure desktop hardware, operating systems, and software • Management of IT infrastructure information . Planning infrastructure . • Assist with the coordination and facilitate the purchase and installation of all IT related equipment and software • Handle end-user computer hardware and software support questions as the first line of IT support Provide help desk support on various applications and hardware including MS Office Suite, Windows, remote access, Internet, intranet, telephone, email, printers, desktop computers, notebook computers and applications. • Record calls, issues, experience, knowledge to create knowledge databases, FAQs and solutions. • Troubleshooting and problem resolution of server, networks (WAN, LAN), PC, Printers, Switches, Routers, Telecom, Firewall, and VPN issues.iSCSI • Install and configure desktop hardware, operating systems, and software. Virtual environments using VMware ESX server. • Administered Windows Server 2003 Active Directory, including Group Policy, creation and deletion of user accounts, managing RMS System , and domain structure configuration. Backup Strategy . • Deployed, maintain, and monitor enterprise antivirus software for server and client systems by Kaspersky Open Space Enterprise . • System Checklist Determined • Provided Training to new employees. ----- * Achievement: - Complete task with the best - Done project before timeout and get the outstanding outcome. * Resignation reason: I want to find a job in International company which has chance to improve job skill.

Tổ chức: Tan Viet Securities Joint Stock Company

Giai đoạn: May 2005 -Jul 2007

Hình thức làm việc:

Chuyên môn: Specializing in securities, trading stock exchange . - Company size: 120 people * Main duty: Responsible for testing and installing ISA Firewall products for secure network use, deployed, maintain, and monitor enterprise antivirus software for server and client systems, managed Software Licenses. • Assembled desktop computers, replaced faulty hardware, ran network cable, and constructed network drops. • Responsible for testing and installing ISA Firewall products for secure network use. • Supported installation, maintenance and troubleshooting of Trading online for Customers. • Deployed, maintain, and monitor enterprise antivirus software for server and client systems. • Set-up PC systems and configure software/hardware to meet employee needs • Managed Software Licenses ------- * Achievement: get good result at work * Resignation reason: I want to find a job in bigger company

Tổ chức: Maersk Vietnam Ltd - (Maersk Line, Damco, Mcc, Safmarine, Apm Ssc), A. P. Moller – Maersk Group

Giai đoạn: Oct 2009 -Apr 2012

Hình thức làm việc:

Chuyên môn: - Maersk Vietnam apart of A.P Moller Maersk Group is the world largest carrier shipping container and logistics . Company size: 600 people * Main duty: Play the role as an Helpdesk Team Leader - Business services, play secondary role as System Administrator and maintain network and systems. Play the role as an Helpdesk Team Leader - Business services • Managed and supervised 3+ technicians supporting both internal and external clients. Developed an effective cross-teaming environment with multiple departments to streamline processes and procedures. Maintained a sharp focus on optimal system productivity and customer satisfaction as keys to business growth. • Provide onsite support to Maersk Line and other APMM Business Units (as appropriate). • Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers) • Support and advice for Facilities Management/Office Services regarding office move planning • Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes • LAN cabling troubleshooting . Support over 600 users, 12 sites all Vietnam Cluster and Cambodia cluster • On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements • Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel) • Ensure that Maersk Line IT standard processes are followed for services provided • Provide a best in class service to our business customers. Procure requested hardware according to Maersk purchasing procedures • Coordinate with hardware vendors in case of hardware failures or upgrades (PCs, Laptops, Printers) and manage through to resolution . Management of equipment servicing through Maersk appointed vendors • Manage the help desk database including logging tickets, or logging user calls into tickets, in the help desk database, follow up, assign, forward, escalade issues to higher levels or related teams and pull statistical reports on the Remedy System . • Provide help desk support on various applications and hardware including MS Office Suite, Windows, remote access, internet, intranet, telephone, email, printers, desktop computers, notebook computers and global - local applications. • Record calls, issues, experiences, knowledge to create knowledge databases, FAQs and solutions. • Work with vendors, suppliers for the repair, maintenance, and replacement of IT and office hardware and software. • Monitor the incident management system , server room . Help global teams to backup data every week. • Working closely between global team and local team. Report to APA IT manager .Having weekly meeting between local IT with APA IT manager. • Play the role of first line of IT support for system and technology issues throughout the country cluster. • Manage and operate Helpdesk activities for Vietnam and Cambodia cluster. Play secondary role as System Administrator and maintain network and systems : • Responsible for administering server system including Windows 2003/2008 domain controllers, DNS, WINS, DHCP, proxy, Exchange 2003/2010, ISA 2004, SQL servers, WSUS . SCCM . • Perform scheduled data back-up, restoration and supervise storage devices. • Responsible for security including frequent scanning, update patches and fixing all IT systems vulnerabilities with Found stone Scans, deploy Anti-virus clients based on ePOs, ensure anti-virus DAT files to be up-to-date. • Proactively advise management team on software and hardware needs. • Communicating with third parties (e.g. Telecommunications Providers, Internet Service Providers and Hardware/Software Vendors) during problem resolutions. • Report to APA IT Operation Manager , deep ability in troubleshooting and fac. • Knowledge of working in VM-Ware platform , SAN Storage ,ESXi Core/Clustering . • Manage documents, inventory and IT assets. ------ * Achievement: - Get the best result in job - Get good comment and feedback from leader and cross-function colleagues