Store Manager - 4 Years In Restaurant Management Bùi Tĩnh | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Hà Nội

Tên trường: Vietnam Trade Union University

Giai đoạn: 2012 -2015

Tên khoa: Cử Nhân Tài Chính Ngân Hàng

Địa chỉ: Hà Nội

Ghi chú học tập: Tài chính doanh nghiệp

Tổ chức: Công Ty cổ phần Việt Thái Quốc Tế

Giai đoạn: 01/2013 -Hiện tại

Hình thức làm việc:

Chuyên môn: - Sales and “bottom-line” profits of the store. - Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments. - Maintain, encourage and possess “ownership mentality”. - Develop and implement employee performance evaluations and improvement plans. - Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner. - Resolve customer problems or complaints by determining optimal solutions. - Ensure interior and exterior of store is maintained to company standards. - Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins. - Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis. - Provide exceptional customer service and ensure the employees also provide the same level of service. - Communicate, execute, and manage marketing and merchandising programs. - Conduct regular store meetings. - Maintain adequate store supplies. - Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank. - Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, etc. - Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and ensure a first in/first out workflow. - Prepare technician daily logs and route sheets for review by the District Manager. - Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center. - Order and receive spare parts for service orders,review service orders for correctness in billing. - Ensure all orders are properly documented and released for pick-up. - Responsible for preparation of work schedules.

Tổ chức: Công Ty Tài Chính Prudential VietNam

Giai đoạn: 10/2012 -01/2013

Hình thức làm việc:

Chuyên môn: - Customer Search: Makes outbound calls to customers offering products and services, Send SMS, Send Emails, Deliver Fliers, And from close relationship. - Customer Care : + Close sales using a consultative approach which advises customers on the range of products available and sells in the best fit for them + Capture information, record it accurately and input it according to the company quality standards + Look after the customer relationship in pre sales for an effective handover to post sales + Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval. - Support Role: + Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money. + Supporting team members - Other Duties: + Deliver personal and team sales targets + Develop knowledge of the product range + Representing the company + Achieving set targets + Maintaining databases

Tổ chức: Công Ty TNHH Thương Mại và Dịch Vụ Sao Phương Đông

Giai đoạn: 02/2012 -09/2012

Hình thức làm việc:

Chuyên môn: - Take orders - Maintain physical environment of restaurant ensuring it is clean and sanitary both inside and out. - Resolve conflicts or complaints - Conduct preventative maintenance, cleaning and testing of restaurant equipment ensuring all safety and operating standards are adhered to - Ensure staff understand and maintain appropriate food safety standards and handling procedures - Conduct closing inventories ensuring accurate records are retained on the appropriate forms. - Ensure restaurant operations are running efficiently by conducting regular waste counts, - Completing operating checklists as required

Tổ chức: Công ty CP Daluva

Giai đoạn: 8/2011 -11/2011

Hình thức làm việc:

Chuyên môn: - Assists in delivers full recruitment services including job postings, sourcing, interviewing, applicant tests and employee offers. - Administers contracts and helping resolve work-related problems. - Directs, supervises, and coordinates work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. - Monitors the execution of staffs rules and regulations (or employee handbook) on a regular basis - Maintains records (personal details, position, salary, appraisal outcomes, leave records, training and awards) and compile statistical reports concerning personnel- related data. - Manages and implements training activities: - Proposes the training plans. - Coordinates with the other sites to propose the training plan - Contacts with outside companies/suppliers/customers and maintain good working relationship with all colleagues throughout the Company - Ensures the employees’ training and development records are properly recorded - Prepares training materials as requested - Builds up the resource of test * Other tasks: assigned by General Manager of the company

Tổ chức: Công ty CP Daluva

Giai đoạn: 8/2011 -11/2011

Hình thức làm việc:

Chuyên môn: Prepare and making Drinks and Cocktails - Provide our customer the possible best service, - Supervise training staff and cleanness and organization of the bar. - Be responsible for meeting and talking with the guests at all times with helpful and cheerful manner. - Maintaining the company’s rules and procedures - Forecast customer food consumption and ensure proper ordering and receiving of supplies - Ensure proper sanitation and maintenance of restaurant; - Resolve customer complaints; - Having responsible for maintaining adequate inventory, equipments. - Cover for any positions that has shortage of staff - Daily opening and closing of restaurant