Translator/ Interpreter/ Foreign Officer/ Deputy Camp Manager Tran Quang Hung | ứng viên tìm việc Du lịch/Nhà hàng/Khách sạn tại Nghệ An

Tên trường: Vinh University

Giai đoạn: 2007 -2010

Tên khoa: Bachelor

Địa chỉ: Nghệ An

Ghi chú học tập: Faculty of English

Tên trường: Saigon Tourist

Giai đoạn: 2009 -2012

Tên khoa: Elementary

Địa chỉ: Nghệ An

Ghi chú học tập: Hospitality

Tên trường: National Economics University

Giai đoạn: 2013 -2016

Tên khoa: Bachelor

Địa chỉ: Nghệ An

Ghi chú học tập: Business Administration

Tổ chức: Neoling english center

Giai đoạn: 08/2007 -3/2008

Hình thức làm việc:

Chuyên môn: Responsibilities: • Teach children and adults at the English center. • Design syllabus for classes. • Create activities for teaching procedure. • Give marks and feedback

Tổ chức: BaiLu Trading JSC

Giai đoạn: 04/2008 -04/2013

Hình thức làm việc:

Chuyên môn: Responsibilities: • Manage and control activities of the department. • Establish timetable for staff. • Train staff in high and low season. • Attend management board meetings regularly to inform business situation and important affairs. • Establish all kind of documents and forms for the department. • Build and maintain relationship with other Depts in the resort. • Handle problems which are seriously raised when guests are in house. • Recuite new staff. • Have good coordination with departments in the House.

Tổ chức: Dien Bien enterprise No 1 - 5 stars Muong Thanh Song Lam Hotel

Giai đoạn: 5/2013 -4/2014

Hình thức làm việc:

Chuyên môn: Responsibilities: • To assist FOM in monitoring the global Front office operation if any absence of FOM • To get the Department Budget. • Personnel management. • To achieve a high level of guest satisfaction, consistency and efficiency in service and politeness among the members of the staff. • To control Front Office expenses to a minimum level and to maximize the revenue through room sales and keep the billing of every single guest in a proper arrangement. • To ensure all room rates are correctly posted. • To ensure that departmental budget is strictly adhered to. • Ensure that all section are well manned according to the hotel business level. • To check all section log book and make sure the necessary follow up are properly done • Always be available to handle guest request or complaint. • Double check the preparation of VIP, Rack Rate, Corporate Account.Assits GSA to handle the registration and the rooming of VIP and Corporate Account Guest. • Together with staff to handle group arrival and make sure everything is in the right order. • Ensure room reservations are allocated properly to maximize room revenue and avoid any unnecessary booking denials. • To control overbooking at the acceptable condition and ratio. • To make sure the performance of hotel lobby is always on the tip top condition. • Implement new departmental policies and procedures as determined by management.