Tro Ly Tong Giam Doc, Quan Ly Dieu Hanh, Quan He Khach Hang Đông Ngọc Khánh Phương | ứng viên tìm việc Chăm sóc khách hàng tại Tiền Giang

Tên trường: Dh Can Tho

Giai đoạn: 2008 -2011

Tên khoa: Ky Su

Địa chỉ: Tiền Giang

Ghi chú học tập: EDUCATION 2003-2008 Can Tho University, Can Tho City Bachelor’s Science in Food Technology (“Food/Agricultural Preservation and Processing”) Grade: EXCELLENT (3.35/4.00 or 8.34/10.00) 2000-2003 Tien Giang Specialized High School, Tien Giang Province Major: Information Science ACADEMIC PERFORMANCE Graduation thesis’s topic: Tomato powder by Spray drying Mark: 9.20/10.00 Year GPA Scholarship Organisers 2007-2008 8.58 Good Student Can Tho University 2006-2007 8.11 Good Student Tien Giang Department of training and education 2005-2006 8.23 Good Student Tien Giang Department of training and education 2004-2005 8.66 Good Student Tien Giang Department of training and education 2003-2004 8.08 Good Student Can Tho University 2002 ● 3rd information prize of Tien Giang Province ● Award of Ho Chi Minh Youth Union-Found one’s career in the future Some Revelant courses in major specialisation at the university: Course Name Mark Course Name Mark 1. Mass transfer 10 2. Material and energy balances 9.5 3. Heat transfer and drying 9.0 4. Principles of Food proessing and Preservation techniques 9.5 5. Food additives – Food Chemistry 9.5 6. Food microbiology - Food Safety – Food Toxicology 9.0 7. Food packaging and preservation techniques 8.5 8. Brewing & beverage processing techniques 8.1 9. Hydromechanics and isolated materials 9.0 10. Canned Food Preservation & Processing Technology 7.0 11. Preservation & Processing of Milk and Dairy Products 8.0 12. Food Quality Evaluation 7.5 13. Preservation & Processing of Cereal and Vegetables After Harvest Technology 7.8 14. Human Nutrition Science 7.2 15. Preservation & Processing of Meat and Meat Products 8.0 16. Preservation & Processing of Seafood and Aquatic Products 8.7 KEY TRAINING COURSES 1. “Chief Executive Officer (CEO)” Course - Year 5/2010 Organisers: Institute of Development Economics Research (IDR), affiliated to the University of Economics Ho Chi Minh city. Name of theme graduation: 4 stars Hotel Project Grade: Excellent Some of Relevant course-works: - Comprehensive Corporate Check-up (C3 Method) - Business Strategy - Commercial Credit - Leading skills - Brand Administration - Business Planning - Stock Exchange - Financial International Banking - Analyse a Financial Report - Company Culture - Business Communication – Negotiation - Leading By Asking Good Question - Creative Thinking in Busisness - Problem Solving According To The 7 – Step Method 2. Program ASIA INVEST- Project “Quality attitude in the agro industry” - Year 1/2009 Sponsors: Europe Council about Quality and Food Safety, and associate of members: Francois Rabelais de Tours University; Bordeaux 1 University Navarra University-Spain, French Republic, Nong Lam HCM City University. Certificate of Francois Rabelais de Tours University (France) Name of theme graduation: Improvement of traceability system in animal feeding Company (on the completed time) Some key modules: - Hygiene and Food Safety (GMP, SSOP, HACCP, Risks Management & Prevention Method). - Quality and Manufacture Management (Project Management, Solution of Solving Problem). - Quality and Controlling risks (ISO 9001, ISO 22000, AMDEC, Audit). - Safety environment: consumer demand (System Management, ISO 14000). - Safety & Quality application in VietNam (Quality in Management of Changes, Traceability System, Quality Demands of Customer & Industry). 3. Accounting and Finance for Leader-2/2011 Organisers: PACE (Institute of Directors) 4. Communication skill – Year 11/2008 Organisers: Conducted by Palace of youth culture – HCM City Grade: Excellent (8.5/10.00) 5. Managing People – 12/2010 Organisers: PACE (Institute of Directors) 6. Selling skill - 2009 Organisers: VJCC (Vietnam-Japan Human Resources Cooperation Center HCMC) 7. Making a business strategy - 2009 Organisers: VJCC (Vietnam-Japan Human Resources Cooperation Center HCMC) 8. 7 Tools to manage quality – 2009 Organisers: VJCC (Vietnam-Japan Human Resources Cooperation Center HCMC)

Tổ chức: Aig Life Insurance Vietnam Co., Ltd

Giai đoạn: 2/2009 -10/2009

Hình thức làm việc:

Chuyên môn: 4. AIG LIFE INSURANCE VIETNAM CO., LTD. – a member of American International Group An international leading of Insurance and Financial Services Add: Park View Building, 10 Truong Dinh Street, Dist. 3, HCM City, Web: aig.com.vn Year: 2009 (nearly 1 year) Position: Consultant and Sales Executive Working department: Operation DepartmentReport to: Business Manager Key Responsibilities: - Implement services of customer care and maintain existent contracts. - Making plan of getting new customers. Key tasks: - Making sale appointments and proceed a selling process. - Consult all product packages what needs for customers. - Making plan for customer care after sales. - Seek and build source of potential customers. - Anwering frequently asked question with a courtesy call and sending reminders when services or check-up are due. - Deploy all programs of customers care. - Synthesize information which reflect from customers, evaluate and propose methods to make them better. Reason for leaving: Busy at education.

Tổ chức: Aden Services Vietnam Co., Ltd

Giai đoạn: 2008 -2010

Hình thức làm việc:

Chuyên môn: 3. ADEN SERVICES VIETNAM CO.,LTD.-(Multinational Company), Company sizes: 600-800 employees. Add: V-Buiding, 400/8A Ung Van Khiem, Binh Thanh Dist., HCM City, Web: Adenservices.com. A French Leading Services Provider (Foodservices, Facilities Management, and Remote Site Management) founded in 1997. One of partners with big corporations during the Oplympics in Beijing (China) 2008. Year: 2008 – 2010 (2 years) Working department: Operation Department Position: Operation Assistant Report to: Operation Manager Manage: Supervisors Who manage 10 supervisors of 2 Five Star Hotels in HCM city and 8 sites at industrial park (one supervisor controls 15-25 staffs at site). Some of well-known sites which I had associated such as Sofitel Plaza Saigon, Renaissance Riverside Hotel Saigon, VietNam Brewery Co. Ltd., Intel Products VietNam Co., Olympus VietNam Co. Ltd., Sanofi Synthelabo Vietnam Co.,Ltd. Key Responsibilities: -Overseeing the effective management of Catering allocations, schedule variations and charter requirements. -Effective management and coordination of all operation departments including Operation control support, Human Resource, Business Development Dept,… -Assist management Cleaning, Catering, Member of the Operational After Hours Disruption Management Team. -Maintain a commitment to the principle of SOPs. Key tasks: -Carry out customer satisfaction surveys to identify an appreciate service level for each areas included quality, accuracy of service, promptness of response, staff attitude and behaviour, etc. -Take part in with Business development Dept to survey customer site and evaluate it, introduce a customer service program and find out what level of service customers expect. -Manage catering contracts encompassing negotiation and review of contract, ensuring performance standards are met. -Assist to manage the operations financial budgets including planning and controlling phases. -Develop customer service standards and a training program to provide customer satisfaction and help build loyalty. -Follow those standards to ensure that services maintained at the necessary level to keep customers satisfaction. -Management of schedule variations, respond to charter requirements and ensure management of line operations for catering site included handling incidents, security related events. -Ensure all standards link to company goals and handle complaints through scheduled meeting and unforeseen matters. -Oversee the development and production of Operations Manuals in consultation with responsible line Managers. -Support to recruit new staffs with an interview and appraisal ability of candidates and assess an appropriate workforce numbers. Reason for leaving: Family situation is not suitable

Tổ chức: Khiet Minh Co., Ltd

Giai đoạn: 2010 -2012

Hình thức làm việc:

Chuyên môn: KHIET MINH CO.,LTD – (FMCG Company) Confectionery Company, produce and business all kind of fresh cake, ice-cream, coffee and also foodservices. Company sizes: 250-300 employees. Add:171A Ly Thuong Kiet Street, Ward 5, My Tho City, Tien Giang, Web: khietminh.thv.vn The most well-known brand of Tien Giang Province founded in 2000 including chain of bakery, coffee shop in Tien Giang, Ben Tre, Long An Province. Year: 2010 – 2012 (2 years) Working department: Board of managers Position: Assistant CEO/Director Report to: CEO/Director Manage: Department Managers Key Responsibilities: -Keep stable operation in company with a lowest cost. -Maintain existence of turnover and customers and increase them in future. -Speed up business development. Key tasks: -Operate all internal activities in Company including all branches in Tien Giang, Long An, Ben Tre such as business, all problems are related in business and produce, human resources. -On behalf of General director to solve and handle all happenings in workaday. -Give advise to General director in relevant fields: business, manufacturing, human resources and finance. -Assessment of human resources in each the department to make recommendations HR management, recruitment and development of human resources. -Control and cut down all activities cost in Company (production expenses, inventory cost, subsistence expenses,…and all business cost). -Approve all purchase-orders of commodities and raw materials from each departments. -Develop spreadsheets to improve and inform quality and risk-assessment initiatives. Prepare meeting agendas and carefully monitor all action items. -Making business development strategy to get new customers and keeping them in the longer term by using a combination of marketing and quality. -Control and evaluate plans of customers care and marketing plans on holidays and when opening a new outlet. -Negotiate business contracts, sales policies to deduct accordingly Reason for leaving: Working time is not suitable

Tổ chức: Nhatquang Jsc

Giai đoạn: 2012 -Now

Hình thức làm việc:

Chuyên môn: NHATQUANG JSC. – Company sizes: 400-500 employees. Add: No.02, Lot B, Trung An IP, My Tho City, Tien Giang Website: nhatquangplastic.com. Manufacture and export to EU, America PP shopping bags, all kinds of PP woven bags/non-woven bags. Year: 2012 – Now Working department: Board of managers Position: Assistant General Director (CEO) cum Customer Relationship Manager Report to: CEO/Director Manage: CR staffs and department Managers Key Responsibilities: -Assist to General Director all external relations (state management agencies, partners, customers). -Advise and assist Director to build oriental strategy development of the company and take part, propose solutions to implement that strategic objectives. -Assist to implement all objectives, strategies, plans of business and production, HR by ensuring decisions and direction of Director to communicated and implemented strictly. -Synthesize and evaluate all activities of Departments through considering all reports. Assist Director to monitor works of each department. -Support all departments, divisions in planning objectives, schedules, policy according to Director’s assignment. -Maintain and develop relationships with customers. -Monitor Business activities and Quality of products. -Evaluate and plan schedule of customers care, providing information and counseling to meet customers’ needs Key tasks: -Frist check and approve all documents before submit to General Director. -Speed up and monitor all works of departments in order to ensure all production and business activities run smoothly and stably. -Assist General Director to solve and give advice for operation managements, all fields such as business, produce, human resources and finance. -Evaluate and report exexcutive operations weekly of all departments. -Monitor and follow all changes of HR, to develope workforces and recruitment and offer a plan to fix it soon. -On behalf of General director to solve and handle all urgent problems when General director’s absent. -On behalf of General Director to negotiate with Foreigner customers about contracts. -Develop and seek cooperation partners abroad. -Tracking turnover and making plan of customer care, maintaining and speed up increase sales -Provide information and offer for clients with optimal conditions for customers deciding of unit price, delivery date, delivery method, design, product quality. -Monitor production progress and quality of the order, to provide information, production status at the factory to the customer. -Negotiating with customers, consulting and making timely direction when the incident affect on delivery schedule. Reason for leaving: Looking for a new development