Tro Ly/giam Sat/ Bien Dich Nguyen Thi Diem | ứng viên tìm việc Biên dịch/Phiên dịch

Tên trường: Cd Cong Nghe Va Quan Thi Doanh Nghiep Hcm

Giai đoạn: 2006 -2009

Tên khoa: Microsoft Office (Trinh Do A)

Địa chỉ: Bà Rịa-Vũng Tàu

Ghi chú học tập: word, excel, power point

Tên trường: Dai Hoc Kh Xh Va Nhan Van

Giai đoạn: 2006 -2009

Tên khoa: Ngoai Ngu

Địa chỉ: Bà Rịa-Vũng Tàu

Ghi chú học tập: English B

Tên trường: Nghiep Vu Du Lich Vung Tau

Giai đoạn: 2006 -2009

Tên khoa: Nghiep Vu Quan Ly Khach San

Địa chỉ: Bà Rịa-Vũng Tàu

Ghi chú học tập: Quan tri luu tru/ quan tri khach san

Tên trường: Jumeirah Academy - Dubai

Giai đoạn: 2008 -2011

Tên khoa: Financial Technician

Địa chỉ: Bà Rịa-Vũng Tàu

Ghi chú học tập: -over view about finance -cashering - folio -payment method - credit card machine

Tên trường: Jumeirah Academy - Dubai

Giai đoạn: 2008 -2011

Tên khoa: Guest Service Executive

Địa chỉ: Bà Rịa-Vũng Tàu

Ghi chú học tập: all about customer service and care

Tên trường: Jumeirah Academy

Giai đoạn: 2009 -2012

Tên khoa: Team Leader

Địa chỉ: Bà Rịa-Vũng Tàu

Ghi chú học tập: - customer service and care - train the trainer - creating ultimated experiences - problem solving

Tổ chức: Burj Al Arab Hotel

Giai đoạn: 9/2006 -8/2010

Hình thức làm việc:

Chuyên môn: -Be fully in charge the assigned floor operation and the public area. -To inspect and ensure that all suites are ready for operation. -To ensure that the guests received prompt, friendly and personalized service. -Handling guest’s complaints and special entertain guest’s requests. -Co-operate with the team on the assigned area, the front office team, and order taker to make sure the operation smoothly. - Make sure service up to the standard. -Work together with the new staff to make them familiar with the working environment and the tasks in basic…

Tổ chức: Six Senses Con Dao Resort

Giai đoạn: 11/2010 -2/2012

Hình thức làm việc:

Chuyên môn: -To prepare work schedule and assign work task to staff. -To monitor staff working hour to make sure there is no lack of staff, no any tasks are left incomplete. -To understand all standard of the resort, house rule… -To prepare training program, to conduct the training to the staff and evaluate their performance. -To conduct daily briefing. -To inspect all the villas, make sure staff are working safe, productive and the tasks are done efficiently according to the standard and procedure. -Directly report to Room division manager and GM when needed. -To fully in charge department operation, attend management head daily meeting. -Check and keep record all guests room supplies, cleaning equipment, chemical…and make the requisition for the same. -Thorough knowledge of Housekeeping service and function, e.g. the cleaning and maintenance of the guest room and related area. -Handling guests complains; coordinate with other department as Front Office, Engineering, and F&B… in meeting guests requirement and maintaining the resort standard. -To complete weekly and monthly report. -To perform all duty others than above request …